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Family plan sim only package changed our broadband package

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  • 20-01-2018 8:35pm
    #1
    Cork981
    Registered Users Posts: 762 ✭✭✭


    Hi.

    I’ve a few issues with my account that I’d like some help with.

    We recently signed up in Store for a sim only family plan as we already have landline and broadband.

    We signed up for “eir Mobile SIM Only 100 1GB” which should be €0 for the first 6 months then €10 per month after that.

    After we signed up we were told we wouldn’t get the first 6 months free as he didn’t have the option to select it on the system and we would need to contact eir to have the discount applied.

    After returning home and logging in to my eir I noticed that my home broadband package was changed and contract extended by 6 months. We were originally on a 12 month contract “eir Complete Broadband & Phone” at €35 for the for 6 months.

    I’ve sent a PM with further information on this.


Comments

  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Cork981 wrote: »
    Hi.

    I’ve a few issues with my account that I’d like some help with.

    We recently signed up in Store for a sim only family plan as we already have landline and broadband.

    We signed up for “eir Mobile SIM Only 100 1GB” which should be €0 for the first 6 months then €10 per month after that.

    After we signed up we were told we wouldn’t get the first 6 months free as he didn’t have the option to select it on the system and we would need to contact eir to have the discount applied.

    After returning home and logging in to my eir I noticed that my home broadband package was changed and contract extended by 6 months. We were originally on a 12 month contract “eir Complete Broadband & Phone” at €35 for the for 6 months.

    I’ve sent a PM with further information on this.
    Hi Cork981,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    Cork981
    Registered Users Posts: 762 ✭✭✭Cork981


    eir: Thomas wrote: »
    Hi Cork981,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Thanks Thomas.

    PM sent.


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Cork981 wrote: »
    eir: Thomas wrote: »
    Hi Cork981,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Thanks Thomas.

    PM sent.
    I will reply to your PM shortly.

    Thanks

    Thomas


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