installer are a joke

Dzaster99

so hey 2nd day here and still no sign of an installer.
on the phone for 90mins to speak with a supervisor to eir no joy
was told would contact me tommors which i am not around for

was hung up once on 1st day
and was put back to teh start of the queue while on phone today

took 2days off work for installer 
never recieved phone call 1st day to say they where not coming
teh supervisor of the company was adamant that i was rang to confirm 1st app. 
check phoned today 2 calls recieved after 5pm last install day and one today
and no other off eir or.....
rang myself to see what was going on was told they dont do morning appointments.
and my email says different


worst customer care ever

eir: Thomas

Dzaster99 wrote: »

so hey 2nd day here and still no sign of an installer.
on the phone for 90mins to speak with a supervisor to eir no joy
was told would contact me tommors which i am not around for

was hung up once on 1st day
and was put back to teh start of the queue while on phone today

took 2days off work for installer 
never recieved phone call 1st day to say they where not coming
teh supervisor of the company was adamant that i was rang to confirm 1st app. 
check phoned today 2 calls recieved after 5pm last install day and one today
and no other off eir or.....
rang myself to see what was going on was told they dont do morning appointments.
and my email says different


worst customer care ever

Hi Dzaster99,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Dzaster99

eir: Thomas wrote: »

Dzaster99 wrote: »

so hey 2nd day here and still no sign of an installer.
on the phone for 90mins to speak with a supervisor to eir no joy
was told would contact me tommors which i am not around for

was hung up once on 1st day
and was put back to teh start of the queue while on phone today

took 2days off work for installer
never recieved phone call 1st day to say they where not coming
teh supervisor of the company was adamant that i was rang to confirm 1st app.
check phoned today 2 calls recieved after 5pm last install day and one today
and no other off eir or.....
rang myself to see what was going on was told they dont do morning appointments.
and my email says different


worst customer care ever

Hi Dzaster99,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas

honestly u gotta do more than be very sorry
as i will be expecting a full apology

so i am not impressed

the supervisor i was speak to day said and i told her to choice her words
i quote we RANG to confirm our 1st appointment
so i have double checked and triple checked
there was only 3 calls from that number and no other mobile that not listed in my contacts
1st appointemt was 2 calls after 5pm
2nd appointment 1 call
thesee to my mobile
none on house phone

also i was told on the 1st day we dont do 9-130 call out we only do all day
yet was given a time for the morning on sat but was not here



i hope u figure out what the **** km are doing to your business there a joke

Dzaster99

Dzaster99 wrote: »

eir: Thomas wrote: »

Dzaster99 wrote: »

so hey 2nd day here and still no sign of an installer.
on the phone for 90mins to speak with a supervisor to eir no joy
was told would contact me tommors which i am not around for

was hung up once on 1st day
and was put back to teh start of the queue while on phone today

took 2days off work for installer
never recieved phone call 1st day to say they where not coming
teh supervisor of the company was adamant that i was rang to confirm 1st app.
check phoned today 2 calls recieved after 5pm last install day and one today
and no other off eir or.....
rang myself to see what was going on was told they dont do morning appointments.
and my email says different


worst customer care ever

Hi Dzaster99,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas

honestly u gotta do more than be very sorry
as i will be expecting a full apology

so i am not impressed

the supervisor i was speak to day said and i told her to choice her words  
i quote we RANG to confirm our 1st appointment
so i have double checked and triple checked
there was only 3 calls from that number and no other mobile that not listed in my contacts
1st appointemt was 2 calls after 5pm
2nd appointment 1 call
thesee to my mobile
none on house phone

also i was told on the 1st day we dont do 9-130 call out we only do all day
yet was given a time for the morning on sat but was not here



i hope u figure out what the **** km are doing to your business there a joke

asked to give account info still no reply

rai555

In same boat, wasted half a day and no installer, only quick sorry shows how careless they are

Pitty for non existing competition between bband providers, long 18 months contracts enables them togo into lethargic sleep and grow more fat than move a finger. Surely low grade staff work hard trying to do everything but the whole system is rotten and only business growth here is bigger a..es of senior managers

eir: Kevin

Hi Dzaster99,

Apologies for the delay with this. Thomas will be off site now until Monday. Can you PM your account number and I can take that over for you and check it out?



Thanks,
Kevin

tedpan

eir: Kevin wrote:

Apologies for the delay with this. Thomas will be off site now until Monday. Can you PM your account number and I can take that over for you and check it out?

What an amazing system. No record of what other reps have discussed with customers previously!

Dzaster99

rai555 wrote: »

In same boat, wasted half a day and no installer, only quick sorry shows how careless they are

Pitty for non existing competition between bband providers, long 18 months contracts enables them togo into lethargic sleep and grow more fat than move a finger. Surely low grade staff work hard trying to do everything but the whole system is rotten and only business growth here is bigger a..es of senior managers

yea when they dont show up we dont even get  a text or a phone call saying we wont be there
i dont understand why the subletting this is out to km the superiorvisor there a joke

Dzaster99

rai555 wrote: »

In same boat, wasted half a day and no installer, only quick sorry shows how careless they are

Pitty for non existing competition between bband providers, long 18 months contracts enables them togo into lethargic sleep and grow more fat than move a finger. Surely low grade staff work hard trying to do everything but the whole system is rotten and only business growth here is bigger a..es of senior managers

yea when they dont show up we dont even get  a text or a phone call saying we wont be there
supervisor there omg she just goes on does not want to listen km one that is

Dzaster99

was asked to send info to kevin still no responce will i get one by end of day

eir: Tracey

Dzaster99 wrote: »

was asked to send info to kevin still no responce will i get one by end of day

Hi there, 

I've responded to your PM there now. 

Thanks 

Tracey