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Payment update

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  • 23-01-2018 10:59am
    #1
    Cookiepus
    Registered Users Posts: 121 ✭✭


    Hello
    i am on a pre-pay contract phone with eir.
    i recently lost my CC and have gotten a new one.
    Dd i have to update my CC details with Eir?
    or are my payments tied in to my bank acc (which hasnt changed)
    Thanks
    Micke


Comments

  • Options
    #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Cookiepus wrote: »
    Hello
    i am on a pre-pay contract phone with eir.
    i recently lost my CC and have gotten a new one.
    Dd i have to update my CC details with Eir?
    or are my payments tied in to my bank acc (which hasnt changed)
    Thanks
    Micke
    Hi there Cookiepus


    Thank you for getting in touch.

    Did you use to top-up your number by using your credit card?  If so, you just need to ring 1740 so they can update your details again.

    -Kyle


  • Options
    #3
    Cookiepus
    Registered Users Posts: 121 ✭✭Cookiepus


    eir: Kyle wrote: »
    Cookiepus wrote: »
    Hello
    i am on a pre-pay contract phone with eir.
    i recently lost my CC and have gotten a new one.
    Dd i have to update my CC details with Eir?
    or are my payments tied in to my bank acc (which hasnt changed)
    Thanks
    Micke
    Hi there Cookiepus


    Thank you for getting in touch.

    Did you use to top-up your number by using your credit card?  If so, you just need to ring 1740 so they can update your details again.

    -Kyle
    Hi
    No i dont do that top-up
    its all bill-pay contract
    Thanks


  • Options
    #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Cookiepus wrote: »
    eir: Kyle wrote: »
    Cookiepus wrote: »
    Hello
    i am on a pre-pay contract phone with eir.
    i recently lost my CC and have gotten a new one.
    Dd i have to update my CC details with Eir?
    or are my payments tied in to my bank acc (which hasnt changed)
    Thanks
    Micke
    Hi there Cookiepus


    Thank you for getting in touch.

    Did you use to top-up your number by using your credit card?  If so, you just need to ring 1740 so they can update your details again.

    -Kyle
    Hi
    No i dont do that top-up
    its all bill-pay contract
    Thanks
    Oh I see, you mean that you are a BillPay customer but using a pre-paid phone. In that case, you need to call Customer Care directly or get in touch with our Webchat Team to update your card details.

    -Kyle


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