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Monitor Audio ASB2 Issue

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  • 24-01-2018 10:47am
    #1
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭


    Hi,

    I purchased this soundbar just over a year ago. Recently it has stopped working and just displays a flashing purple light, the power light is red and it will not turn on. All buttons on the unit are unresponsive also!

    Is there anything i can try to reset\fix it?


    Thanks


Comments

  • Options
    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,282 ✭✭✭✭Richersounds.ie: Kenny


    Pacifico wrote: »
    Hi,

    I purchased this soundbar just over a year ago. Recently it has stopped working and just displays a flashing purple light, the power light is red and it will not turn on. All buttons on the unit are unresponsive also!

    Is there anything i can try to reset\fix it?


    Thanks
    Hi Pacifico,

    Sorry to hear you're having issues with your soundbar! I was having a look at the manual and the flashing purple lights usually relate to an firmware update being installed. Have you attempted a firmware update recently and it has frozen? It could also mean the unit has gone into protect mode.

    If you want to try Monitor Audio themselves in case they have a fix over the phone? Their number is: 00441268740580.

    If it is not able to be fixed over the phone let me know and we'll get it sorted for you.

    Kind regards

    David 


  • Options
    #3
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    Richersounds.ie: Kenny wrote: »
    Pacifico wrote: »
    Hi,

    I purchased this soundbar just over a year ago. Recently it has stopped working and just displays a flashing purple light, the power light is red and it will not turn on. All buttons on the unit are unresponsive also!

    Is there anything i can try to reset\fix it?


    Thanks
    Hi Pacifico,

    Sorry to hear you're having issues with your soundbar! I was having a look at the manual and the flashing purple lights usually relate to an firmware update being installed. Have you attempted a firmware update recently and it has frozen? It could also mean the unit has gone into protect mode.

    If you want to try Monitor Audio themselves in case they have a fix over the phone? Their number is: 00441268740580.

    If it is not able to be fixed over the phone let me know and we'll get it sorted for you.

    Kind regards

    David 
    Hi David,

    Thanks for the reply. Gave MA a shout and they gave me 2 things to try...the second was to update the firmware which worked!

    Thanks again!


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,282 ✭✭✭✭Richersounds.ie: Kenny


    Pacifico wrote: »
    Richersounds.ie: Kenny wrote: »
    Pacifico wrote: »
    Hi,

    I purchased this soundbar just over a year ago. Recently it has stopped working and just displays a flashing purple light, the power light is red and it will not turn on. All buttons on the unit are unresponsive also!

    Is there anything i can try to reset\fix it?


    Thanks
    Hi Pacifico,

    Sorry to hear you're having issues with your soundbar! I was having a look at the manual and the flashing purple lights usually relate to an firmware update being installed. Have you attempted a firmware update recently and it has frozen? It could also mean the unit has gone into protect mode.

    If you want to try Monitor Audio themselves in case they have a fix over the phone? Their number is: 00441268740580.

    If it is not able to be fixed over the phone let me know and we'll get it sorted for you.

    Kind regards

    David 
    Hi David,

    Thanks for the reply. Gave MA a shout and they gave me 2 things to try...the second was to update the firmware which worked!

    Thanks again!
    Hey Pacifico.

    Excellent news!!!


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