Not Being Paid Correctly

c.p.w.g.w

Posting on behalf of a friend.

They work for a company, pretty sizeable one. They are they roughy 11 months (so not covered under Unfair Dismissal)

Their pay has be incorrect for nearly 3 pay periods consecutively. They have raised the issues, but is being told it'll be fixed. But nothing has been done, or if it has, it's not visible as pay errors still comes pay day.

Where can they go, what can they do. They enjoy the job, and they were previously out of work for an extended period of time so can't afford to cause too much of a stink for fear of being back on the dole.

On another thread someone mentioned NERA.
Is it possible to make an anmonymous complaint about the company and failure to pay correctly. How do you contact them?

My friend has told me that there are at least 14 other staff members having the same problem, some of whom have been with the company 2-3 years.

My understanding and my friends is that the company has a legal obligation to pay correctly, but again we could be wrong.

Any help or suggestions welcome.

P.S no union in the work place, as company won't deal with them along with other issues related union membership, but can't post it here, as it's hearsay and can't be proved

amcalester

When you say their pay has been incorrect what is incorrect about it?

c.p.w.g.w

amcalester wrote: »

When you say their pay has been incorrect what is incorrect about it?

Example from last pay period.

Hours Worked 36
Hours Paid 21

Example from previous pay period

Hourly Rate Wrong(11% lower than should be)
Hours Worked 33
Hours Paid 30

It's apparently worse with some of their colleagues.

IITYWYBMAD

c.p.w.g.w wrote: »

Example from last pay period.

Hours Worked 36
Hours Paid 21

Example from previous pay period

Hourly Rate Wrong(11% lower than should be)
Hours Worked 33
Hours Paid 30

It's apparently worse with some of their colleagues.

If this a sizeable company, surely they have a HR dept? When you say "they have raised the issues", who with? Have they actually sat down with the 3 payslips, HR, their line manager and gone through the issues? Any reputable company would have no issue with rectifying issues like this, and would not view it as being awkward or anything like it.

Tell your mate to stop worrying about being sacked, and to get a little bit of a backbone and get it sorted.

amcalester

Bizarre.

If there's 14 of them affected then they should be complaining to management

Does you friend think this is done on purpose or is it just incompetence on the part of payroll?

c.p.w.g.w

It's been reported to

Payroll - response is we are looking into it

Line Management - payroll are looking into it

That was the first time, it happened. Now if you contact payroll with an issue you are given out to as they aren't allowed to contact them directly.

The company have provided a form to fill out in order to highlight pay issues.

I have seen some of the emails that have been sent are downright disrespectful of the reality that people work to get paid. Won't post them here without asking my friends permission first, it may give them away.

Dermo

For the hourly rate:
Does their contract say the correct hourly rate?
Is the rate on the contract the same as on the payslip?

For the missing hours:
How/where do they record their hours worked?
Are the hours incorrect on the payslip?

c.p.w.g.w

Dermo wrote: »

For the hourly rate:
Does their contract say the correct hourly rate?
Is the rate on the contract the same as on the payslip?

Hourly Rate is agreed upon at €11.50, but they only got paid at a rate of €10.75. Contract states rate of pay is €11.50

For the missing hours:
How/where do they record their hours worked?
Are the hours incorrect on the payslip?

They are recorded on a computer system, and for last pay period the computer correctly states my friend worked 36 hours, yet on the payslip they only paid them for 21 hours worked.

The company has allegedly outsourced Payroll to a specialist third party, so there is nobody directly with in the company to contact, just a couple of people in head office who liaise with this third party allegedly.

The company aren't forthcoming with actual reasoning for the errors. But the parent company have a history of this kind of carry on apparently.

Purple Mountain

That is downright disrespectful to employees.
Sounds like someone incompetent in Payroll.
How are people supposed to meet their outgoings when they are not paid the correct amount?
Put a complaint in writing to the HR Dept. detailing all the instances and ask that you are seeking an undertaking that this will be reversed and what steps will be put in place to ensure this does not happen again.

Hoboo

c.p.w.g.w wrote: »

They are they (sic) roughy 11 months (so not covered under Unfair Dismissal)

True. But they can still go to the Civil Courts for breach of contract/wrongful dismissal.

Formal letter to manager and HR with all details. Give a specific time for reply (Id give 24 hours for reply) and after reply one week to rectify everything. Make them aware NERA is the next step. You can't make a complaint anonymously unfortunately, which in my opinion is ridiculous.

Document all conversations. Dates times witnesses and what was said by all parties. Do that immediately after ever interaction.

Make the complaint to NERA if it continues. At this stage Id also advise ceasing employment immediately, no notice, just walk. Constructive dismissal is the only remedy, the employers actions are intolerable and they are in breach of contract. No point staying with an employer who acts like that. Do not work notice. Very important they don't.