Mobile Porting Issue

Eirquery

Hi, 

I have been trying to port my existing number to my new Eir bill pay SIM since Wednesday and the port still isn’t complete despite having lost signal on my old SIM on Wednesday. 

The online chat have been no help, multiple transfers, then told me port was complete (it wasn’t) and finally gave me a number which turned out to be the broadband tech support team not the mobile team. 

I have spoken to Customer Care numerous times over the last few days and while they try to help, the issue appears to be stalled with the mobile technical team and no one can give me an accurate timeframe as to when it will be fixed. 

Can you arrange to help with this as it doesn’t appear to be getting resolved and I’m without my number. 

eir: Thomas

Eirquery wrote: »

Hi, 

I have been trying to port my existing number to my new Eir bill pay SIM since Wednesday and the port still isn’t complete despite having lost signal on my old SIM on Wednesday. 

The online chat have been no help, multiple transfers, then told me port was complete (it wasn’t) and finally gave me a number which turned out to be the broadband tech support team not the mobile team. 

I have spoken to Customer Care numerous times over the last few days and while they try to help, the issue appears to be stalled with the mobile technical team and no one can give me an accurate timeframe as to when it will be fixed. 

Can you arrange to help with this as it doesn’t appear to be getting resolved and I’m without my number. 

Hi Eirquery,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Eirquery

eir: Thomas wrote: »

Hi Eirquery,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

PM sent

eir: Thomas

Eirquery wrote: »

eir: Thomas wrote: »

Hi Eirquery,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

PM sent

I will respond to your PM shortly.

Thanks

Thomas

Eirquery

This issue still remains unresolved. I would appreciate an update please and a timeframe for resolution.

eir: Thomas

Eirquery wrote: »

This issue still remains unresolved. I would appreciate an update please and a timeframe for resolution.

I will review your account and reply through PM.

Thanks

Thomas

Eirquery

eir: Thomas wrote: »

I will review your account and reply through PM.

Thanks

Thomas

Thanks Thomas, issue is finally resolved.

eir: Thomas

Eirquery wrote: »

eir: Thomas wrote: »

I will review your account and reply through PM.

Thanks

Thomas

Thanks Thomas, issue is finally resolved.

Perfect I'm glad to hear.

Thanks

Thomas