Charged exit fee incorrectly

horsebox7

Hi. I was charged an early leaving exit fee incorrectly. Thus happened even though I left after the 12 month contract expired. When I questioned this EI said it was a systematic error. If this is true then many customers will surely be affected too. EI admitted their mistake and refunded me the €50 exit fee they originally charged me. I still feel aggrieved and know that if I wasn't so diligent in checking and questioning my bill the €50 exit fee would most likely have gone into EIs profits. I sent an official formal complaint and await a full detailed response.

Electric Ireland: Aoife

Hi horsebox7,

We're sorry to read this.

If you would like us to check your account for you, please send us a private message with your details:

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (Yes/No)
  

We can then look into your query for you.

Thanks,

Aoife

horsebox7

Electric Ireland: Aoife M wrote: »

Hi horsebox7,

We're sorry to read this.

If you would like us to check your account for you, please send us a private message with your details:

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (Yes/No)
  
  
  

[*]We can then look into your query for you.

Thanks,

Aoife