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getting bills reminders, debt collector calls for account that was never activated?

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  • 29-01-2018 11:49am
    #1
    sham69
    Registered Users Posts: 2,321 ✭✭✭


    Hi,

    I signed up for a sim only deal in October.
    Unfortunately I was not around to get the sim from the courier so I ended up cancelling the order. I then received a bill for 18.89 (which I got refunded in December).
    I got on to Adam on here and he said I would receive no more bills, texts or emails.
    I have been getting them ever since , saying that I owe 18.89.
    I also received a call from a debt collectors and got a text message from them this morning.
    I was on to customer care on Friday and they assured me that I would get no more correspondence and that no money was owed.
    This is dragging on since October and I need it sorted once and for all please?
    Thanks
    Sham.


Comments

  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    sham69 wrote: »
    Hi,

    I signed up for a sim only deal in October.
    Unfortunately I was not around to get the sim from the courier so I ended up cancelling the order. I then received a bill for 18.89 (which I got refunded in December).
    I got on to Adam on here and he said I would receive no more bills, texts or emails.
    I have been getting them ever since , saying that I owe 18.89.
    I also received a call from a debt collectors and got a text message from them this morning.
    I was on to customer care on Friday and they assured me that I would get no more correspondence and that no money was owed.
    This is dragging on since October and I need it sorted once and for all please?
    Thanks
    Sham.
    Hi sham69,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    sham69
    Registered Users Posts: 2,321 ✭✭✭sham69


    eir: Thomas wrote: »
    sham69 wrote: »
    Hi,

    I signed up for a sim only deal in October.
    Unfortunately I was not around to get the sim from the courier so I ended up cancelling the order. I then received a bill for 18.89 (which I got refunded in December).
    I got on to Adam on here and he said I would receive no more bills, texts or emails.
    I have been getting them ever since , saying that I owe 18.89.
    I also received a call from a debt collectors and got a text message from them this morning.
    I was on to customer care on Friday and they assured me that I would get no more correspondence and that no money was owed.
    This is dragging on since October and I need it sorted once and for all please?
    Thanks
    Sham.
    Hi sham69,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    pm sent, thanks.


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    sham69 wrote: »
    eir: Thomas wrote: »
    sham69 wrote: »
    Hi,

    I signed up for a sim only deal in October.
    Unfortunately I was not around to get the sim from the courier so I ended up cancelling the order. I then received a bill for 18.89 (which I got refunded in December).
    I got on to Adam on here and he said I would receive no more bills, texts or emails.
    I have been getting them ever since , saying that I owe 18.89.
    I also received a call from a debt collectors and got a text message from them this morning.
    I was on to customer care on Friday and they assured me that I would get no more correspondence and that no money was owed.
    This is dragging on since October and I need it sorted once and for all please?
    Thanks
    Sham.
    Hi sham69,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    pm sent, thanks.
    I will get back to your PM shortly.

    Thanks

    Thomas


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