First 6 months apart from the first month

daphne

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

eir: Thomas

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

daphne

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

eir: Thomas

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

daphne

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

eir: Thomas

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

daphne

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

In other words - the first bill will not have the discount applied. True or False. 

eir: Thomas

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

In other words - the first bill will not have the discount applied. True or False. 

As I've posted previously, the discounts are applied manually,  so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks 

Thomas

daphne

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

In other words - the first bill will not have the discount applied. True or False. 

As I've posted previously, the discounts are applied manually,  so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks 

Thomas

I've been told that it cannot be applied in advance of the first billing period so the situation you are describing is entirely hypothetical!

 

eir: Thomas

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

In other words - the first bill will not have the discount applied. True or False. 

As I've posted previously, the discounts are applied manually,  so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks 

Thomas

I've been told that it cannot be applied in advance of the first billing period so the situation you are describing is entirely hypothetical!

I mentioned if it's applied before the beginning of the next billing cycle, For example, if your billing date is the 5th of each month and you call in to change your plan on the 1st, if the discount gets applied before the 5th it will go on from the first month.

I hope this clears things up for you.

Thanks

Thomas

daphne

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

In other words - the first bill will not have the discount applied. True or False. 

As I've posted previously, the discounts are applied manually,  so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks 

Thomas

I've been told that it cannot be applied in advance of the first billing period so the situation you are describing is entirely hypothetical!

I mentioned if it's applied before the beginning of the next billing cycle, For example, if your billing date is the 5th of each month and you call in to change your plan on the 1st, if the discount gets applied before the 5th it will go on from the first month.

I hope this clears things up for you.

Thanks

Thomas

Great Thomas, I'll PM you and you can make it happen so? Because Eir representatives have told me on the phone that the discount cannot be applied as you describe.

eir: Thomas

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

In other words - the first bill will not have the discount applied. True or False. 

As I've posted previously, the discounts are applied manually,  so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks 

Thomas

I've been told that it cannot be applied in advance of the first billing period so the situation you are describing is entirely hypothetical!

I mentioned if it's applied before the beginning of the next billing cycle, For example, if your billing date is the 5th of each month and you call in to change your plan on the 1st, if the discount gets applied before the 5th it will go on from the first month.

I hope this clears things up for you.

Thanks

Thomas

Great Thomas, I'll PM you and you can make it happen so? Because Eir representatives have told me on the phone that the discount cannot be applied as you describe.

I cannot change price plans using this channel, unfortunately.

Thanks

Thomas

daphne

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

In other words - the first bill will not have the discount applied. True or False. 

As I've posted previously, the discounts are applied manually,  so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks 

Thomas

I've been told that it cannot be applied in advance of the first billing period so the situation you are describing is entirely hypothetical!

I mentioned if it's applied before the beginning of the next billing cycle, For example, if your billing date is the 5th of each month and you call in to change your plan on the 1st, if the discount gets applied before the 5th it will go on from the first month.

I hope this clears things up for you.

Thanks

Thomas

Great Thomas, I'll PM you and you can make it happen so? Because Eir representatives have told me on the phone that the discount cannot be applied as you describe.

I cannot change price plans using this channel, unfortunately.

Thanks

Thomas

You can arrange for me to be contacted in relation to this surely?

eir: Thomas

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

eir: Thomas wrote: »

daphne wrote: »

I just rang up to change from my current rolling 30 day SIM only contract to a different 30 day contract. There is a 10 euro discount for the 6 months (advertised as 15e for the first 6 months and 25e thereafter) - except I'm told by the Eir rep on the phone that the discount doesn't apply for the first month - it only kicks in on the second month. What is this about - and why doesnt the website tell you this???? It's not advertised like this at all.

Hi daphne,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have since reversed the change to the new tarriff. I think you can ought to address the question in the open forum as it would be good for others to understand Eir's policy on applying discounts only from the second month.

Depending on what date you change your plan on, there sometimes is not enough time for the discount to apply, therefore to ensure you get a full 6 months discount we can apply it from the second bill going forward. 

Once again, I apologise for any inconvenience caused. 

Thanks

Thomas

So explain to me a scenario where the discount would be applied in month 1? I'm on a rolling 30 day contract. For example, my contract runs from 1st of every month. I ring up on the 27th of the month and say I wish to change to a different rolling contract. Why am I not given the discount in the first month?

Discounts are applied manually, so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks

Thomas

In other words - the first bill will not have the discount applied. True or False. 

As I've posted previously, the discounts are applied manually,  so if it is a case where the discount has been applied before the next billing cycle generates it would be present on the first bill.

Thanks 

Thomas

I've been told that it cannot be applied in advance of the first billing period so the situation you are describing is entirely hypothetical!

I mentioned if it's applied before the beginning of the next billing cycle, For example, if your billing date is the 5th of each month and you call in to change your plan on the 1st, if the discount gets applied before the 5th it will go on from the first month.

I hope this clears things up for you.

Thanks

Thomas

Great Thomas, I'll PM you and you can make it happen so? Because Eir representatives have told me on the phone that the discount cannot be applied as you describe.

I cannot change price plans using this channel, unfortunately.

Thanks

Thomas

You can arrange for me to be contacted in relation to this surely?

I have replied to your PM.

Thanks

Thomas