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Email problems having upgraded to Microsoft Outlook

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  • 31-01-2018 3:13pm
    #1
    mcardler
    Registered Users Posts: 77 ✭✭


    I have just got a new PC and am trying to Migrate from Windows Live Mail to Outlook. I have a @eircom.net email address as I am a former Eir customer but am now a Vodafone customer (my ISP).

    I initially set up my Outlook account as an IMAP account but couldn’t get connected to the Eircom incoming server but I could send via the outgoing Vodafone server. I then deleted the IMAP account and set up a POP account. Now I can access the incoming Eircom server but can’t access the outgoing Vodafone server. It seems crazy that I could access the Vodafone outgoing server with the IMAP account but can’t with the POP account and similarly I can now access the Eircom incoming server with a POP account but couldn’t with the IMAP account. As you can probably guess, I’m not a techo person but for goodness sake what’s going on here - what am I missing?

    I am using the following settings:
    POP3 mail1.eircom.net - Port 110
    SMTP: mail.vodafone.ie - Port 25
    I have tried disabling SSL etc - nothing seems to work.


Comments

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    #2
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Sending is nothing to do with Eir as SMTP only cares about the ISP. It's probably just set to the wrong authentication mode would be my guess.


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    #3
    mcardler
    Registered Users Posts: 77 ✭✭mcardler


    I’ve tried all the different authentication modes but it still doesn’t connect.


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    #4
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    A quick check to perform is google "what is my IP", then put the result into https://www.whois.com.au/whois/ip.html and make sure it says Vodafone.

    Assuming thats correct, others have had issues with their server before, see here for an example:
    https://www.boards.ie/ttfthread/2057812080


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    #5
    mcardler
    Registered Users Posts: 77 ✭✭mcardler


    Yes. My ISP is Vodafone and I still can't connect to the SMTP server using a POP account


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