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Thirty 20 offer

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  • 05-02-2018 4:15pm
    #1
    DeadSkin
    Registered Users Posts: 2,904 ✭✭✭


    Hi,
    I topped up with 20 Euro this morning for the Thirty 20 offer. I received the texts confirming the top up at 11:41 this morning but have now received a message at 14:11 stating my offer has expired and that I need to top up again?

    I tried the web-chat 4 times but the sessions get disconnected!

    Thanks.


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    DeadSkin wrote: »
    Hi,
    I topped up with 20 Euro this morning for the Thirty 20 offer. I received the texts confirming the top up at 11:41 this morning but have now received a message at 14:11 stating my offer has expired and that I need to top up again?

    I tried the web-chat 4 times but the sessions get disconnected!

    Thanks.
    Hi DeadSkin,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    DeadSkin
    Registered Users Posts: 2,904 ✭✭✭DeadSkin


    Hi Thomas,

    This has happened me again today, except the text message I received 3 hours after topping up says my offer expires tomorrow. As per your PMs I have tried contacting 1747 but all I am getting is automated messages - I can't get through to speak with any one.

    And now I haven't enough credit even if there was someone to talk to on 1747. Can you get someone from eir to call me to address the issue. I am now 35 Euro out of pocket (you had topped me up with 5 Euro).

    Thanks.


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    DeadSkin wrote: »
    Hi Thomas,

    This has happened me again today, except the text message I received 3 hours after topping up says my offer expires tomorrow. As per your PMs I have tried contacting 1747 but all I am getting is automated messages - I can't get through to speak with any one.

    And now I haven't enough credit even if there was someone to talk to on 1747. Can you get someone from eir to call me to address the issue. I am now 35 Euro out of pocket (you had topped me up with 5 Euro).

    Thanks.
    Hi DeadSkin ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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