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Problems Paying Eir Mobile Bill

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  • 06-02-2018 5:34pm
    #1
    Ah-Watch
    Registered Users Posts: 1,771 ✭✭✭


    I recently ported back to Vodafone and have a bill I need to pay but not for love nor money will the IVR give me options to pay my bill because I'm no longer a customer nor will it allow me proceed to speak to an agent. Can you please provide a direct phone number (international format+3531XXXXX) so I can pay my final bill. I haven't the patience for 1901 or 1905 anymore and likely wont work from abroad when I go tomorrow.

    Thanks


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Ah-Watch wrote: »
    I recently ported back to Vodafone and have a bill I need to pay but not for love nor money will the IVR give me options to pay my bill because I'm no longer a customer nor will it allow me proceed to speak to an agent. Can you please provide a direct phone number (international format+3531XXXXX) so I can pay my final bill. I haven't the patience for 1901 or 1905 anymore and likely wont work from abroad when I go tomorrow.

    Thanks
    Hi Ah-Watch,

    If its a case where your account is terminated the IVR system will no longer recognise your mobile number or account number, I would recommend calling 1800 503 303. They can organise to take payment.

    I'm sorry for any inconvenience caused.

    Thanks

    Thomas


  • Options
    #3
    Ah-Watch
    Registered Users Posts: 1,771 ✭✭✭Ah-Watch


    eir: Thomas wrote: »
    Hi Ah-Watch,

    If its a case where your account is terminated the IVR system will no longer recognise your mobile number or account number, I would recommend calling 1800 503 303. They can organise to take payment.

    I'm sorry for any inconvenience caused.

    Thanks

    Thomas

    I’m now out of the country which is why I asked for the international number. I can not dial 1800 from here. Can you please get me a number which can be dialed from abroad.

    Thanks


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Ah-Watch wrote: »
    eir: Thomas wrote: »
    Hi Ah-Watch,

    If its a case where your account is terminated the IVR system will no longer recognise your mobile number or account number, I would recommend calling 1800 503 303. They can organise to take payment.

    I'm sorry for any inconvenience caused.

    Thanks

    Thomas

    I’m now out of the country which is why I asked for the international number. I can not dial 1800 from here.  Can you please get me a number which can be dialed from abroad.

    Thanks
    Our international customer care number is +353 1 430 7085.

    Thanks

    Thomas


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