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Android box won't connect to router

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  • 07-02-2018 10:08am
    #1
    brookville
    Registered Users Posts: 2,747 ✭✭✭


    Hi,I hope someone can help me i recently bought a android box but my eir router wont let me connect to this device,it just says disdisabled when I check the status all my other android devices work fine.any help would be great 


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    #2
    the whole year inn
    Registered Users Posts: 7,099 ✭✭✭the whole year inn


    brookville wrote: »
    Hi,I hope someone can help me i recently bought a android box but my eir router wont let me connect to this device,it just says disdisabled when I check the status all my other android devices work fine.any help would be great 

    How far is the box from the router? Any chance you could run a cable to it?


  • Options
    #3
    brookville
    Registered Users Posts: 2,747 ✭✭✭brookville


    the whole year inn wrote: »
    brookville wrote: »
    Hi,I hope someone can help me i recently bought a android box but my eir router wont let me connect to this device,it just says disdisabled when I check the status all my other android devices work fine.any help would be great 

    How far is the box from the router? Any chance you could run a cable to it?
    Yeah I have the yellow cable from the router going to the Android device but it' still saying disabled but it' connected to the internet as all other devices are working


  • Options
    #4
    the whole year inn
    Registered Users Posts: 7,099 ✭✭✭the whole year inn


    brookville wrote: »
    Yeah I have the yellow cable from the router going to the Android device but it' still saying disabled but it' connected to the internet as all other devices are working

    What does it say when you go into the network settings, Espically when you go into the wired section?


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    #5
    brookville
    Registered Users Posts: 2,747 ✭✭✭brookville


    password is saved but it says disabled. I've tried forgetting and retrying it and also changed to static but none of these worked.its like my router isnt accepting the device 
    the whole year inn wrote: »
    brookville wrote: »
    Yeah I have the yellow cable from the router going to the Android device but it' still saying disabled but it' connected to the internet as all other devices are working

    What does it say when you go into the network settings, Espically when  you go into the wired section?


  • Options
    #6
    the whole year inn
    Registered Users Posts: 7,099 ✭✭✭the whole year inn


    brookville wrote: »
    password is saved but it says disabled. I've tried forgetting and retrying it and also changed to static but none of these worked.its like my router isnt accepting the device 

    Can you turn on a mobile hot spot and put it beside the box and see if that connects and works.
    Am I right that when you connect the router with a cable to the box that also does not work?
    Are you sure you are in the wired section of the box settings? Can you upload a pic please.

    I had a problem last week where my android box would see the network but wouldnt connect and I had to move the router to the same room for it to work.


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  • Options
    #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    brookville wrote: »
    Hi,I hope someone can help me i recently bought a android box but my eir router wont let me connect to this device,it just says disdisabled when I check the status all my other android devices work fine.any help would be great 
    Hi brookville , 

    I would recommend contacting our technical support team on 1890 260 260 to query what the issue is.

    Thanks 

    Thomas


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    #8
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    Where exactly are you seeing it say "disabled" and what is it saying is disabled? On the box itself or in the router status webpage?


  • Options
    #9
    brookville
    Registered Users Posts: 2,747 ✭✭✭brookville


    the whole year inn wrote: »
    brookville wrote: »
    password is saved but it says disabled. I've tried forgetting and retrying it and also changed to static but none of these worked.its like my router isnt accepting the device 

    Can you turn on a mobile hot spot and put it beside the box and see if that connects and works.
    Am I right that when  you connect the router with  a cable to the box that also does not work?
    Are you sure you are in the wired section  of the box settings? Can you upload a pic please.

    I had a problem last week where my android box would see the network but wouldnt connect and I had to move the router to the same room for it to work.
     I used hot spot off my phone and the  box worked fine.I'm not at home at the moment but I have the router and the box very close to each other in the same room 


  • Options
    #10
    brookville
    Registered Users Posts: 2,747 ✭✭✭brookville


    TheChizler wrote: »
    Where exactly are you seeing it say "disabled" and what is it saying is disabled? On the box itself or in the router status webpage?
    When I go to network settings it says disabled.it won' let me connect to the router I'll  put up a picture when I'm home


  • Options
    #11
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    brookville wrote: »
    TheChizler wrote: »
    Where exactly are you seeing it say "disabled" and what is it saying is disabled? On the box itself or in the router status webpage?
    When I go to network settings it says disabled.it won' let me connect to the router I'll  put up a picture when I'm home
    Hi brookville , 

    I would recommend contacting our technical support team on 1890 260 260 to query what the issue is.

    Thanks 

    Thomas


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    #12
    brookville
    Registered Users Posts: 2,747 ✭✭✭brookville


    eir: Thomas wrote: »
    brookville wrote: »
    TheChizler wrote: »
    Where exactly are you seeing it say "disabled" and what is it saying is disabled? On the box itself or in the router status webpage?
    When I go to network settings it says disabled.it won' let me connect to the router I'll  put up a picture when I'm home
    Hi brookville , 

    I would recommend contacting our technical support team on 1890 260 260 to query what the issue is.

    Thanks 

    Thomas
    Contacted eir this evening and they adjusted bandwidth or something and they said it should be rectified in the next 24hrs.Hopefully this works


  • Options
    #13
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    brookville wrote: »
    eir: Thomas wrote: »
    brookville wrote: »
    TheChizler wrote: »
    Where exactly are you seeing it say "disabled" and what is it saying is disabled? On the box itself or in the router status webpage?
    When I go to network settings it says disabled.it won' let me connect to the router I'll  put up a picture when I'm home
    Hi brookville , 

    I would recommend contacting our technical support team on 1890 260 260 to query what the issue is.

    Thanks 

    Thomas
    Contacted eir this evening and they adjusted bandwidth or something and they said it should be rectified in the next 24hrs.Hopefully this works
    Has your issue been resolved?

    Thanks

    Thomas


  • Options
    #14
    brookville
    Registered Users Posts: 2,747 ✭✭✭brookville


    eir: Thomas wrote: »
    brookville wrote: »
    eir: Thomas wrote: »
    brookville wrote: »
    TheChizler wrote: »
    Where exactly are you seeing it say "disabled" and what is it saying is disabled? On the box itself or in the router status webpage?
    When I go to network settings it says disabled.it won' let me connect to the router I'll  put up a picture when I'm home
    Hi brookville , 

    I would recommend contacting our technical support team on 1890 260 260 to query what the issue is.

    Thanks 

    Thomas
    Contacted eir this evening and they adjusted bandwidth or something and they said it should be rectified in the next 24hrs.Hopefully this works
    Has your issue been resolved?

    Thanks

    Thomas

    Yes I contacted eir and they renamed my wifi name and gave me new password and it worked perfectly.thanks for all yer help.


  • Options
    #15
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    brookville wrote: »
    eir: Thomas wrote: »
    brookville wrote: »
    eir: Thomas wrote: »
    brookville wrote: »
    TheChizler wrote: »
    Where exactly are you seeing it say "disabled" and what is it saying is disabled? On the box itself or in the router status webpage?
    When I go to network settings it says disabled.it won' let me connect to the router I'll  put up a picture when I'm home
    Hi brookville , 

    I would recommend contacting our technical support team on 1890 260 260 to query what the issue is.

    Thanks 

    Thomas
    Contacted eir this evening and they adjusted bandwidth or something and they said it should be rectified in the next 24hrs.Hopefully this works
    Has your issue been resolved?

    Thanks

    Thomas

    Yes I contacted eir and they renamed my wifi name and gave me new password and it worked perfectly.thanks for all yer help.
    No problem at all.

    Thanks

    Thomas


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