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Why am I still in arrears?

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  • 09-02-2018 5:11pm
    #1
    Ineedaname
    Closed Accounts Posts: 369 ✭✭


    A few months ago you for some reason stopped taking my direct debit. I didn't notice so my account went into arrears. I paid off the €61 bill last month to clear it. On this months bill I'm seeing an extra €61 on top of my usual bill and it says I'm still in arrears.

    Can you explain what's going on please? 


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Ineedaname wrote: »
    A few months ago you for some reason stopped taking my direct debit. I didn't notice so my account went into arrears. I paid off the €61 bill last month to clear it. On this months bill I'm seeing an extra €61 on top of my usual bill and it says I'm still in arrears.

    Can you explain what's going on please? 
    Hi Ineedaname ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    Ineedaname
    Closed Accounts Posts: 369 ✭✭Ineedaname


    eir: Thomas wrote: »
    Ineedaname wrote: »
    A few months ago you for some reason stopped taking my direct debit. I didn't notice so my account went into arrears. I paid off the €61 bill last month to clear it. On this months bill I'm seeing an extra €61 on top of my usual bill and it says I'm still in arrears.

    Can you explain what's going on please? 
    Hi Ineedaname ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Just sent a PM there


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Ineedaname wrote: »
    eir: Thomas wrote: »
    Ineedaname wrote: »
    A few months ago you for some reason stopped taking my direct debit. I didn't notice so my account went into arrears. I paid off the €61 bill last month to clear it. On this months bill I'm seeing an extra €61 on top of my usual bill and it says I'm still in arrears.

    Can you explain what's going on please? 
    Hi Ineedaname ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Just sent a PM there
    I have responded to your PM.

    Thanks

    Thomas


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