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  • 11-02-2018 10:05am
    #1
    Foweva Awone
    Registered Users Posts: 1,740 ✭✭✭


    Hi, I topped up online from my phone yesterday, the €20 has been taken from my bank account but not applied to my phone yet - it said when I did it that the top up failed, didn't say why. Can you please advise? I really need to get this sorted ASAP, I don't have another €20 to get more credit, and I'm in hospital so can't visit a shop to sort it out. Thank you.


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Foweva Awone wrote: »
    Hi, I topped up online from my phone yesterday, the €20 has been taken from my bank account but not applied to my phone yet - it said when I did it that the top up failed, didn't say why.  Can you please advise? I really need to get this sorted ASAP, I don't have another €20 to get more credit, and I'm in hospital so can't visit a shop to sort it out. Thank you.
    Hi Foweva Awone,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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    #3
    Foweva Awone
    Registered Users Posts: 1,740 ✭✭✭Foweva Awone


    Just an update in case anyone has a similar issue - the money was refunded automatically after 6 days. I received absolutely no help or constructive advice from either the reps here on Boards or on the Eir site.

    When I got into a shop yesterday and explained what had happened, he was able to tell me immediately that the refund would happen automatically within 5-7 days without me taking any further action - it's a pity the reps here couldn't have provided this information, saving me an unnecessary trip away from the hospital.

    Will know not to bother even looking for help here in future.


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    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Foweva Awone wrote: »
    Just an update in case anyone has a similar issue - the money was refunded automatically after 6 days.  I received absolutely no help or constructive advice from either the reps here on Boards or on the Eir site.

    When I got into a shop yesterday and explained what had happened, he was able to tell me immediately that the refund would happen automatically within 5-7 days without me taking any further action - it's a pity the reps here couldn't have provided this information, saving me an unnecessary trip away from the hospital.

    Will know not to bother even looking for help here in future.
    Hi Foweva Awone,

    We cannot process refunds here through this channel, Hence why I advised contacting our customer support team on 1747 and this could have been investigated for you.

    Once again, I apologise for any inconvenience caused. 

    Thanks

    Thomas


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