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ON HOLD FOR OVER AN HOUR

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  • 12-02-2018 7:22pm
    #1
    stephenjplaois
    Registered Users Posts: 1 ✭


    I recently ordered eir broadband but as I'm moving house at short notice, I decided to cancel the order (well within the 14 day cooling off period). I called eir last Friday to cancel. I initially spent 5 minutes on the call before hanging up. I called again later and spent almost 15 minutes on hold before hanging up(both calls before 6p.m. I might add as I know the cancellation team don't operate after 6). I have called 4 times today (spent almost my entire breaks at work on hold). I am currently on hold right now for 11 minutes as I type.)

    I have now spent over a hour on hold in total and no sign of any change.

    Complaint already submitted to eir website. One on the way to comreg.


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    stephenjplaois wrote: »
    I recently ordered eir broadband but as I'm moving house at short notice, I decided to cancel the order (well within the 14 day cooling off period). I called eir last Friday to cancel. I initially spent 5 minutes on the call before hanging up. I called again later and spent almost 15 minutes on hold before hanging up(both calls before 6p.m. I might add as I know the cancellation team don't operate after 6). I have called 4 times today (spent almost my entire breaks at work on hold). I am currently on hold right now for 11 minutes as I type.)  

    I have now spent over a hour on hold in total and no sign of any change.

    Complaint already submitted to eir website. One on the way to comreg.
    Hi stephenjplaois ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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