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Direct Debit

  • 16-02-2018 1:19am
    #1
    nsa0bupkd3948x
    Closed Accounts Posts: 783 ✭✭✭


    I am trying to sign up to Eir but it says my IBAN is wrong. It is not. It is a German IBAN (n26 bank account).

    Is this a known issue?


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Armando Rapping Mummy wrote: »
    I am trying to sign up to Eir but it says my IBAN is wrong. It is not. It is a German IBAN (n26 bank account).

    Is this a known issue?
    I have been notified that there has been issues when using anything other than an Irish IBAN.

    I will be sure to forward this on to the relevant department, but there is no immediate fix for this, unfortunately.

    I'm sorry it's not better news.

    Thanks

    Thomas


  • #3
    nsa0bupkd3948x
    Closed Accounts Posts: 783 ✭✭✭nsa0bupkd3948x


    So what can I do? Can I ring up to pay? Pay by debit card?

    I’m sure Eir are aware this is against EU regulations. Do I need to go down the formal complaints procedure as with Leap Card ( who now have until April to be compliant)?


  • #4
    jgorres
    Registered Users Posts: 106 ✭✭jgorres


    Armando Rapping Mummy wrote: »
    So what can I do? Can I ring up to pay? Pay by debit card?

    I’m sure Eir are aware this is against EU regulations. Do I need to go down the formal complaints procedure as with Leap Card ( who now have until April to be compliant)?
    Report it. They deserve it.


  • #5
    nsa0bupkd3948x
    Closed Accounts Posts: 783 ✭✭✭nsa0bupkd3948x


    I have to go through the normal procedure with eir before escalating.


  • #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Armando Rapping Mummy wrote: »
    I have to go through the normal procedure with eir before escalating.
    You should be able to set it up, but this will be up to our credit vetting department to approve.

    What error message are you getting?

    Thanks

    Thomas


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  • #7
    nsa0bupkd3948x
    Closed Accounts Posts: 783 ✭✭✭nsa0bupkd3948x


    It is saying please enter a valid IBAN. It is a valid German  SEPA IBAN which I use for all other bills. 


  • #8
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi jasongoodbody,

    Sincere apologies for the inconvenience.

    I would recommend clicking on the link below and downloading the direct debit mandate form which you can fill in and send back.

    We will then be able to manually set this up for you.

    https://www.eir.ie/signupfordirectdebit/

    Thanks,

    Sarah


  • #9
    nsa0bupkd3948x
    Closed Accounts Posts: 783 ✭✭✭nsa0bupkd3948x


    It won’t let me complete the online order though.


  • #10
    ito
    Registered Users Posts: 89 ✭✭ito


    Hi there,

    Is this fixed already?

    I am trying to upgrade my payment details and I can't do it.


    Thanks, 


  • #11
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    ito wrote: »
    Hi there,

    Is this fixed already?

    I am trying to upgrade my payment details and I can't do it.


    Thanks, 
    Hi ito

    Can you pm me the following details and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


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  • #12
    ito
    Registered Users Posts: 89 ✭✭ito


    eir: Linzi wrote: »
    ito wrote: »
    Hi there,

    Is this fixed already?

    I am trying to upgrade my payment details and I can't do it.


    Thanks, 
    Hi ito

    Can you pm me the following details and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi
    Hi there.

    Thanks for your answer.

    Apparently, this is still a bug in your application. The solution that eir provides from customer service is for them to send you a letter requesting the bank details, so they can check that the account is yours.

    It takes longer, but it might be possible.

    Thanks anyway, let's see how it goes.


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