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Restaurant Cancellation Fees

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    #62
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    badboyblast wrote: »
    For every 10 euros you give a restaurant, 6 euros is profit

    Sweet lord, if only. Restrateurs would be delighted.

    According to this article, based on the 2010 Operations Report by the US National Restaurants Association & Deloitte, profit margins were about 3% for full service restaurants. Granted this was done in the US which has vastly different labour costs to Ireland, and it’s quite outdated, but still I think it’s fairly indicative. And definitely not the 60% you are claiming.

    http://smallbusiness.chron.com/average-profit-margin-restaurant-13477.html


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    #63
    AndrewJRenko
    Registered Users Posts: 29,110 ✭✭✭✭AndrewJRenko


    Jenna Purple Blob wrote: »
    I can tell you where to go in 3 different spots within a spit of Dublin for a great 3 course meal under €20.
    Go for it, please.


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    #64
    the_pen_turner
    Registered Users Posts: 7,515 ✭✭✭the_pen_turner


    great policy. I wish more business did this and it became the norm.
    business owners need to start standing up for them selves.
    too many bad customers out there

    5 days is too long. 24 hours is enough


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    #65
    Sleeper12
    Registered Users Posts: 17,087 ✭✭✭✭Sleeper12


    SusanC10 wrote:
    The €60 is also more than the cost of the 2 Course Early Bird Menu which we intended to have !


    But if you turn up you won't lose the deposit. I don't see a problem with that.

    I do appliance repairs and replacement. I have often had someone agree a price and appointment only to have them phone me a few minutes later, not realising that it's the same company, looking for a better price or a quicker appointment. Some people actually book two companies without bothering to cancel one. They then won't answer the door when you get there or pretend that they know nothing about it.

    I have no problem paying a deposit for a restaurant. 5 day cancellation is a bit much but I'm happy to lose the deposit if I cancel less than 48 hours before. Profits are tight in restaurants. That's why so many closedown so quickly after the international banking crisis.


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    #66
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    splinter65 wrote: »
    I think that if there is a chance your baby might be sick or your babysitter isn’t going to be free or the taxis will be on strike and you’ll possibly have to cancel then this is not the restaurant for you.
    The restaurant have the right to make whatever cancellation policy they want and it’s pointless complaining about it .
    It’s not as if they’re breaking any laws.
    They’ve obviously been stung too badly too often and if they’ve decided that this is going to work for them then just accept their desicion and move on.
    Just accept that that restaurant is off your list of places to go.
    People get very confused about consumer law and rights and entitlements I find.
    I’m sure there are other places to go.

    Again the problem is the 5 days, not the fact of penalising no-shows.

    And sure any party (restaurant and customer) can do whatever they want but it is a matter a balance.

    Having said that I have no kids and was never a no-show at any restaurant ever (and rarely cancel bookings), but I would never book with a 5 days cancellation policy and I think I am far from being alone. It is for them to see what they see as best for their business (to fine people they will push away others who would have caused no problem) and for customers do decide what they see as reasonable.


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    #67
    Sleeper12
    Registered Users Posts: 17,087 ✭✭✭✭Sleeper12


    badboyblast wrote:
    For every 10 euros you give a restaurant, 6 euros is profit

    That's utter nonsense. There's very few types of businesses in the service industry that can provide a 60 percent profit. Restaurants definitely don't return anything close to 60 percent profit


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    #68
    splinter65
    Registered Users Posts: 9,420 ✭✭✭splinter65


    Patww79 wrote: »
    Exactly, and hopefully anyone with such a long cancellation policy will lose money before it becomes the norm.

    Or maybe customers will have a bit of respect not to mention some common decency and manners, for a service provider and the staff and suppliers who are all financially dependent on those customers to keep a roof over their heads.
    It’s amazing how Ryanair Aer Lingus customers wouldn’t dream of not kowtowing to the Ts&Cs regarding cancellations and change of name because they know that they’ve lost their money if they don’t, but the very same people have no hestitation leaving a restaurant up the creek .


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    #69
    OldMrBrennan83
    Closed Accounts Posts: 26,658 ✭✭✭✭OldMrBrennan83


    This post has been deleted.


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    #70
    Allinall
    Registered Users Posts: 6,733 ✭✭✭Allinall


    badboyblast wrote: »
    For every 10 euros you give a restaurant, 6 euros is profit

    I’d be fascinated to see your source for this nugget.


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    #71
    Gravelly
    Registered Users Posts: 4,119 ✭✭✭Gravelly


    badboyblast wrote: »

    For every 10 euros you give a restaurant, 6 euros is profit


    Sent a screenshot of this post to my friend in the restaurant business. He’s run a very successful, award winning restaurant for over 20 years. I won’t post what he said as it would get me banned!


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    #72
    Sleeper12
    Registered Users Posts: 17,087 ✭✭✭✭Sleeper12


    Gravelly wrote:
    Sent a screenshot of this post to my friend in the restaurant business. He’s run a very successful, award winning restaurant for over 20 years. I won’t post what he said as it would get me banned!


    Bet you he's still laughing :)


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    #73
    OldMrBrennan83
    Closed Accounts Posts: 26,658 ✭✭✭✭OldMrBrennan83


    This post has been deleted.


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    #74
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #75
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    badboyblast wrote: »
    For every 10 euros you give a restaurant, 6 euros is profit

    Actually its €7 out of €10. However you omit one very important word - "gross"

    €7 out of every €10 in a standard mid market restaurant is "gross profit" - that's industry average

    Now to get from "gross" profit to "net" profit (otherwise known as real profit" you need to deduct a few costs

    Staff, rent, rates, electricity, gas, advertising, music licence, wine licence, depreciation of fixtures, accountancy fees etc etc etc


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    #76
    weldoninhio
    Closed Accounts Posts: 14,311 ✭✭✭✭weldoninhio


    CeilingFly wrote: »
    Actually its €7 out of €10. However you omit one very important word - "gross"

    €7 out of every €10 in a standard mid market restaurant is "gross profit" - that's industry average

    Now to get from "gross" profit to "net" profit (otherwise known as real profit" you need to deduct a few costs

    Staff, rent, rates, electricity, gas, advertising, music licence, wine licence, depreciation of fixtures, accountancy fees etc etc etc

    To get from gross to net you deduct tax, nothing else.


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    #77
    uberwolf
    Registered Users Posts: 7,580 ✭✭✭uberwolf


    weldoninhio wrote: »
    To get from gross to net you deduct tax, nothing else.

    wrong.


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    #78
    C3PO
    Registered Users Posts: 3,763 ✭✭✭C3PO


    weldoninhio wrote: »
    To get from gross to net you deduct tax, nothing else.

    Eh ... no!


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    #79
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    weldoninhio wrote: »
    To get from gross to net you deduct tax, nothing else.

    I really sincerely hope you are not an accountant


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    #80
    Guy:Incognito
    Registered Users Posts: 38,247 ✭✭✭✭Guy:Incognito


    weldoninhio wrote: »
    To get from gross to net you deduct tax, nothing else.

    That's your wages you're thinking about.


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    #81
    weldoninhio
    Closed Accounts Posts: 14,311 ✭✭✭✭weldoninhio


    Guy:Incognito wrote: »
    That's your wages you're thinking about.

    It is. Sorry, my mistake. Jumped without looking.


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    #82
    4ensic15
    Banned (with Prison Access) Posts: 4,691 ✭✭✭4ensic15


    badboyblast wrote: »
    For every 10 euros you give a restaurant, 6 euros is profit

    How do you know what a restaurant's overheads are? Surely they all differ?


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    #83
    ConnyMcDavid
    Registered Users Posts: 229 ✭✭ConnyMcDavid


    Did the OP turn up?


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    #84
    SusanC10
    Registered Users Posts: 2,432 ✭✭✭SusanC10


    ConnyMcDavid wrote: »
    Did the OP turn up?

    Yes, we turned up and had one of the best Meals out in terms of Food and Service that we have had in ages.


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    #85
    Sunflower 27
    Closed Accounts Posts: 1,955 ✭✭✭Sunflower 27


    No way would I be paying a deposit. How did restaurants survive before this considering it's such a big problem now? Was in a restaurant in Galway a few weeks back and the amount of people turning up off the street was incredible. The odd missed booking would not break the bank, surely. Plenty of people go to restaurants without bookings.


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    #86
    L1011
    Registered Users Posts: 69,017 ✭✭✭✭L1011


    Restaurants don't survive - the average lifespan of a non franchise restaurant is about 7 years.

    Rent and rates are the two huge increases recently. And higher end restaurants don't get substantial walk in traffic.

    Hotels require credit card holds and have late cancellation fees, this is no different


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    #87
    Sunflower 27
    Closed Accounts Posts: 1,955 ✭✭✭Sunflower 27


    L1011 wrote: »
    Restaurants don't survive - the average lifespan of a non franchise restaurant is about 7 years.

    Rent and rates are the two huge increases recently. And higher end restaurants don't get substantial walk in traffic.

    Hotels require credit card holds and have late cancellation fees, this is no different

    Many hotels will refund you if you cancel usually up to the day before.


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    #88
    L1011
    Registered Users Posts: 69,017 ✭✭✭✭L1011


    Sunflower 27 wrote: »
    Many hotels will refund you if you cancel usually up to the day before.

    So will most restaurants with these policies.

    You try canceling a booking for half the hotel shortly before though and itll be a different result. Some places with these policies are so small that a booking for 8 is a huge part of their inventory


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