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Account closed, positive balance not transferred

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  • 16-02-2018 12:10pm
    #1
    CJhaughey
    Registered Users Posts: 14,907 ✭✭✭✭


    Hi I closed my Eir account a few moths ago and have been receiving a bill showing €-28.11 which is in my favour, can you assist me in closing the account fully and refunding the balance?
    Thanks


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    CJhaughey wrote: »
    Hi I closed my Eir account a few moths ago and have been receiving a bill showing €-28.11 which is in my favour, can you assist me in closing the account fully and refunding the balance?
    Thanks
    Hi CJhaughey,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    CJhaughey
    Registered Users Posts: 14,907 ✭✭✭✭CJhaughey


    Hi Thomas,

    Thanks for getting back, I have PM'd you now.

    regards


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    CJhaughey wrote: »
    Hi Thomas,

    Thanks for getting back, I have PM'd you now.

    regards
    I will respond to your PM soon.

    Thanks

    Thomas


  • Options
    #5
    CJhaughey
    Registered Users Posts: 14,907 ✭✭✭✭CJhaughey


    Thanks Thomas, 

    I have chatted with a rep and they are processing the refund cheque.
    I'll let you know the outcome, apparently it could be 28 days.

    regards


  • Options
    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    CJhaughey wrote: »
    Thanks Thomas, 

    I have chatted with a rep and they are processing the refund cheque.
    I'll let you know the outcome, apparently it could be 28 days.

    regards
    No problem at all.

    Thanks

    Thomas


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