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Cannot access account online

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  • 16-02-2018 12:13pm
    #1
    kellsred
    Registered Users Posts: 318 ✭✭


    I am unable to access my online account. I get my bill via email, but can't log in when I try to.
    I've clicked the forgot password link but when I enter my email and submit, an error pops up: "Sorry, an error occurred while processing your request".
    This has been going on as long as I can remember, can someone help please?


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  • Options
    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi kellsred,

    Thank you for getting in touch.

    Just private message us the relevant Electric Ireland account number, stating that you are the account-holder and confirming your name, address, date of birth and email address.

    We will look into why this is happening as soon as possible.

    Thanks,
    Una


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