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Unauthorised booking on my airbnb

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  • 18-02-2018 12:03pm
    #1
    iHungry
    Registered Users Posts: 414 ✭✭


    Any help appreciated. Just got notifications from airbnb that someone has booked a place in China using my account. I cant find anywhere to report this fraudulent activity on airbnb. Any help please guys


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    #2
    Tell me how
    Registered Users Posts: 21,637 ✭✭✭✭Tell me how


    iHungry wrote:
    Any help appreciated. Just got notifications from airbnb that someone has booked a place in China using my account. I cant find anywhere to report this fraudulent activity on airbnb. Any help please guys

    Remove link to payment details on your account for a start.
    Change your password.

    Don't know reporting process myself I'm afraid.


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    #3
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Go to their Help Centre and select the closest issue. Keep clicking through until you get a message box displayed where you can type in your report.

    You could also try tweeting them or contacting them via Facebook. Just ask how you can report suspected fraudulent activity on your account?

    https://www.airbnb.ie/help/contact_us


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    #4
    iHungry
    Registered Users Posts: 414 ✭✭iHungry


    I've changed my password but I'm finding it impossible to report my issue. I rang PayPal to report but they said contact airbnb.


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    #5
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,913 Mod ✭✭✭✭whiterebel


    moving this to accommodation & property forum where you may get more help. Please note the new forum charter


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    #6
    iHungry
    Registered Users Posts: 414 ✭✭iHungry


    I managed to get through on the phone. They are investigating. Thanks for the help.


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    #7
    iHungry
    Registered Users Posts: 414 ✭✭iHungry


    Well all I've heard back from airbnb is an email confirming they are investigating. They haven't cancelled anything so i cancelled it myself and have gotten back €481 from €901. Airbnb sucks!!


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    #8
    Tell me how
    Registered Users Posts: 21,637 ✭✭✭✭Tell me how


    iHungry wrote:
    Well all I've heard back from airbnb is an email confirming they are investigating. They haven't cancelled anything so i cancelled it myself and have gotten back €481 from €901. Airbnb sucks!!

    Report it to your bank as fraud.


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