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  • 22-02-2018 3:07am
    #1
    StringerBell
    Registered Users Posts: 14,180 ✭✭✭✭


    Hi, I recently bought a new phone and put my eir sim in it. Worked fine for a few days and then over the weekend it has dropped service completely. When I switch it on it connects and say 4G eir. Then emergency calls only eir.

    I'm out if ideas, only noticed it in Monday when people said they had been trying to reach me.

    "People say ‘go with the flow’ but do you know what goes with the flow? Dead fish."



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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    StringerBell wrote: »
    Hi, I recently bought a new phone and put my eir sim in it. Worked fine for a few days and then over the weekend it has dropped service completely. When I switch it on it connects and say 4G eir. Then emergency calls only eir.

    I'm out if ideas, only noticed it in Monday when people said they had been trying to reach me.
    Hi StringerBell ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    StringerBell
    Registered Users Posts: 14,180 ✭✭✭✭StringerBell


    Thanks for askig me for my details all those hours ago Thomas. Your non help has been truly amazing, a credit to your company that I am happily leaving.

    "People say ‘go with the flow’ but do you know what goes with the flow? Dead fish."



  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    StringerBell wrote: »
    Thanks for askig me for my details all those hours ago Thomas. Your non help has been truly amazing, a credit to your company that I am happily leaving.
    The time frame for a response is up to 24 hours.

    If you are looking for an instant response I would recommend contacting our support team on 1901 or our chat team on the following link - https://www.eir.ie/chatnow/

    Thanks

    Thomas


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