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Cooling off period (mobile)

Loveinapril · 2018-02-22 11:12:23

I want to return my new phone and contacted your team to get a jiffy bag a week after I bought it (a month ago). I have since contacted Eir three times as the jiffy bag has not arrived. Can you organise this for me please?

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22-02-2018 12:12pm

#1

Loveinapril

Registered Users Posts: 2,337 ✭✭✭

Join Date: May 2016

Posts: 2181

I want to return my new phone and contacted your team to get a jiffy bag a week after I bought it (a month ago). I have since contacted Eir three times as the jiffy bag has not arrived. Can you organise this for me please?

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#2 23-02-2018 10:15am
eir: Thomas

Closed Accounts Posts: 1,241 ✭✭✭

Join Date: December 2017

Posts: 1225

Loveinapril wrote: »

I want to return my new phone and contacted your team to get a jiffy bag a week after I bought it (a month ago). I have since contacted Eir three times as the jiffy bag has not arrived. Can you organise this for me please?

Hi Loveinapril ,

Unfortunately, I cannot organise a jiffy bag request through this channel.

In order to do so, you will need to contact our customer care team on 1901 to have this looked into.

Thanks

Thomas

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