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Is eir discriminating against non customers re. line fault?

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  • 23-02-2018 4:53pm
    #1
    RichieO
    Registered Users Posts: 320 ✭✭


    I am not a customer now but I was, but now I have a line fault and find I cannot report it because they only allow it if you have a valid account No. or phone No. supported by an account, this applies to the net and the 1901 number, I am currently with Sky and cannot contact them either because the landline is not working and cannot call them on a mobile, so I am going around in circles, feeling frustrated and pizzed off...


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    #2
    irishkopite 2011
    Registered Users Posts: 188 ✭✭irishkopite 2011


    If you have a fault with your line and your provider is sky, then you contact sky, not Eir.


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    #3
    Fogmatic
    Registered Users Posts: 986 ✭✭✭Fogmatic


    Yes, you contact whoever your contract is with (the people you pay).  (Same as if Sky was the builder you’re paying, and Eir was Sky’s electrics subcontractor/concrete supplier).

    I’m another former eircom/eir customer who didn’t always realise this.  I wouldn’t bother checking with the info on Eir’s website - I did that very thoroughly when starting an official complaint about our line, and nowhere did it put me right (hence weeks of wasted time, effort and frustration).  Neither did anyone I spoke to there, till one said quite aggressively that they couldn’t talk to me.  (I hasten to add that it was about 6 years ago, Mods!).

    Are you able to ring Sky from another line?  I wouldn’t have thought any business would be allowed to make it impossible to get through to them.  Maybe another forum could help with this; maybe you know the Sky Ireland forum here?  I’ve also found the Nets & Comms, Ireland Offline and Consumer forums very useful for this kind of thing.  (And the Citizens Advice website better at explaining things than many business/government sites).


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    #4
    RichieO
    Registered Users Posts: 320 ✭✭RichieO


    he I
    Fogmatic wrote: »
    Yes, you contact whoever your contract is with (the people you pay).  (Same as if Sky was the builder you’re paying, and Eir was Sky’s electrics subcontractor/concrete supplier).

    I’m another former eircom/eir customer who didn’t always realise this.  I wouldn’t bother checking with the info on Eir’s website - I did that very thoroughly when starting an official complaint about our line, and nowhere did it put me right (hence weeks of wasted time, effort and frustration).  Neither did anyone I spoke to there, till one said quite aggressively that they couldn’t talk to me.  (I hasten to add that it was about 6 years ago, Mods!).

    Are you able to ring Sky from another line?  I wouldn’t have thought any business would be allowed to make it impossible to get through to them.  Maybe another forum could help with this; maybe you know the Sky Ireland forum here?  I’ve also found the Nets & Comms, Ireland Offline and Consumer forums very useful for this kind of thing.  (And the Citizens Advice website better at explaining things than many business/government sites).
    Thanks, I understand now, Sky is paying eir the landlne service cost, so Sky is the customer not me, I can't report a fault I'm only the end user... 


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    #5
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    RichieO wrote: »
    Thanks, I understand now, Sky is paying eir the landlne service cost, so Sky is the customer not me, I can't report a fault I'm only the end user... 
    You are the customer, Sky are your supplier, whatever agreement they have with open eir (different to the eir this forum relates to actually) to provide access on their network basically has nothing to do with you. Sky have a forum here, you could try contacting them on that if you can't call them?


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    #6
    goldenhoarde
    Registered Users Posts: 860 ✭✭✭goldenhoarde


    Use the talk to sky forum


    [url]Https://www.boards.ie/ttforum/1598[/url]

    Touch
    [url]Https://touch.boards.ie/forum/1598[/url]

    At very least they should be able to get a call to you setup


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    #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    RichieO wrote: »
    I am not a customer now but I was, but now I have a line fault and find I cannot report it because they only allow it if you have a valid account No. or phone No. supported by an account, this applies to the net and the 1901 number, I am currently with Sky and cannot contact them either because the landline is not working and cannot call them on a mobile, so I am going around in circles, feeling frustrated and pizzed off...
    Hi RichieO ,

    You will need to contact your network provider to have this investigated. 

    We cannot help with this issue.

    Thanks

    Thomas


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