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"PF" issue on account after online order - still not resolved?

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  • 23-02-2018 5:28pm
    #1
    KeRbDoG
    Registered Users Posts: 4,259 ✭✭✭


    I decided that I'd stay with Eir to order the FTTH service and not move to another provider, but it seems I should have just moved as I'm now faced with what seems like many legacy issues between accounts/billing systems within Eir.

    Please help!


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    KeRbDoG wrote: »
    I decided that I'd stay with Eir to order the FTTH service and not move to another provider, but it seems I should have just moved as I'm now faced with what seems like many legacy issues between accounts/billing systems within Eir.

    Please help!
    Hi KeRbDoG, 

    I'm very sorry to hear about the ongoing issues you are having with your order. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks

    Tracey 


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    #3
    KeRbDoG
    Registered Users Posts: 4,259 ✭✭✭KeRbDoG


    Hi again,
    The FTTH order progressed and a issue was found on the pole.   There was a case for that opened for more than a month now and no update from the Eir side on the case - was meant to have an update on the 28th/29th of March - could I get an update please?


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    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    KeRbDoG wrote: »
    Hi again,
    The FTTH order progressed and a issue was found on the pole.   There was a case for that opened for more than a month now and no update from the Eir side on the case - was meant to have an update on the 28th/29th of March - could I get an update please?
    Hi KeRbDoG ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #5
    KeRbDoG
    Registered Users Posts: 4,259 ✭✭✭KeRbDoG


    Thanks Thomas, PM'd


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    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    KeRbDoG wrote: »
    Thanks Thomas, PM'd
    I have responded to your PM.

    Thanks

    Thomas


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    #7
    KeRbDoG
    Registered Users Posts: 4,259 ✭✭✭KeRbDoG


    eir: Thomas wrote: »
    I have responded to your PM.

    Thanks

    Thomas

    Thanks for that Thomas, I've responded to that also. 1+ month after order and no clear indication of when the service can be installed. Service has been installed on poles both sides of the pole/DP which would service my home


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    #8
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    KeRbDoG wrote: »
    eir: Thomas wrote: »
    I have responded to your PM.

    Thanks

    Thomas

    Thanks for that Thomas, I've responded to that also. 1+ month after order and no clear indication of when the service can be installed. Service has been installed on poles both sides of the pole/DP which would service my home
    I have received your most recent PM and I will reply shortly.

    Thanks

    Thomas


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