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Charged twice, told 30 days for a refund

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  • 26-02-2018 11:57am
    #1
    Kiith
    Moderators, Computer Games Moderators Posts: 23,186 Mod ✭✭✭✭


    Hi,

    Can someone here confirm that refunds take 30 days, and if so, explain why they can possibly take that long?

    I paid my bill last night and was charged twice. I talked to a support rep on live chat, and he first just said it would sort itself out in my next bill, and after i said that wasn't acceptable, he said a refund could be requested but it would take up to 30 days. Over 4 weeks for a refund? That's absolutely crazy.

    Surely there is no way a refund can take that long, especially in the case of me being charged twice.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Kiith wrote: »
    Hi,

    Can someone here confirm that refunds take 30 days, and if so, explain why they can possibly take that long?

    I paid my bill last night and was charged twice. I talked to a support rep on live chat, and he first just said it would sort itself out in my next bill, and after i said that wasn't acceptable, he said a refund could be requested but it would take up to 30 days. Over 4 weeks for a refund? That's absolutely crazy.

    Surely there is no way a refund can take that long, especially in the case of me being charged twice.
    Hi Kiith, 

    Thanks for getting in touch with us.

    This would be the standard timeframe on a cheque refund, when the final statement is issued it's 30 days after this. 

    If you PM me your account number and full name on the account, I will look into this and try my best to get this processed faster for you due to the error.

    Thanks 

    Tracey 


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