Sold an Ex Rental Car without knowing

davo10

OmegaGene wrote: »

Best case scenario they get a refund and start the search again, could end up with a car owned by someone on pcp that didn’t car about it and red lined it every time and gave it back
If you worry too much about previous owners and how they drove the car you will never find the used right car

Hertz are selling their own ex rentals now I see

This thread is pretty much a copy of other thread op has, same questions, same advice. I suspect the op is waiting for someone to post that he has a right to return it and get money back. I really can't see the logic, it's a main dealer BMW X1 in perfect condition inside and out, with 20k on it.

Del2005

veetwin wrote: »

The issue I would have with buying an ex rental is not the way customers horse them but the way rental staff absolutely abuse and rally them when the engine is cold and brand new. I worked in the Dublin Airport for 10 years and saw it on a daily basis. One even ended up on its roof at the entrance to T2 short term car park a few years back. They race them from the depot to the terminal with zero mechanical sympathy.

If you stand in a shopping centre or outside a school you'll see the same if not worse from owners, though on the roof is not as often. My Sister in law got a brand new car last year, full throttle from the off time every time with zero mechanical sympathy for the car.

A 1 year old auto rental has probably been better looked after than the majority of cars on the road. It's valeted and fluids checked every few days, how many people do that with their own car?

beauf

Del2005 wrote: »

...

If you stand in a shopping centre or outside a school you'll see the same if not worse from owners, though on the roof is not as often. My Sister in law got a brand new car last year, full throttle from the off time every time with zero mechanical sympathy for the car.

A 1 year old auto rental has probably been better looked after than the majority of cars on the road. It's valeted and fluids checked every few days, how many people do that with their own car?

Most people don't need to do that with their own car. A rental gets it because it needs it.

None of this is really the issue. The only issue is does the OP have any options. Really it's about proving the difference in value between an ex rental and a non rental. Then how to get redress on that.

Cant really say there is a problem with the car itself if there isn't.

ohnonotgmail

Have you talked to the dealer yet?

dingding

ohnonotgmail wrote: »

Have you talked to the dealer yet?

No they were closed Saturday with the storms.

dingding

beauf wrote: »

None of this is really the issue. The only issue is does the OP have any options. Really it's about proving the difference in value between an ex rental and a non rental. Then how to get redress on that.

Cant really say there is a problem with the car itself if there isn't.

Agreed. The issue is why was I not told and does it impact on the value. If there was no difference then there was no reason to lie.

At the moment the car is very good. Just not sure how it will pan out in time.

Just annoyed about how I was treated by the sales person.

Posters seem divided on how rentals are driven so possibly no worse off.

beauf

Judge on condition. If it's immaculate then it's probably not been abused.

I don't think I've ever had a dealer experience that was trouble free.

dingding

Hi,


I made a couple of attempts to contact the salesman, the message was passed on internally within the company both Monday and Thursday.

He has not got back to me yet.

I got a letter from the company with a senior persons name on it thanking me for the purchase and asked me to contact them if I had any difficulty.

Of course they had no convenient contact details such as email.

I will probably write to him next week expressing my disappointment with the sales process, in particular misleading about the vehicles history, and lack of follow up to raising this issue. I also requested the car manual and the service history book, neither of which were with the car.

I also have the BMW survey and the salesman was keen that I fill this out positively when purchasing the car and at that point I was very satisfied.

I will also report honestly on my experience on the online feedback form.

I will give the benefit of the doubt to the salesman and wait till Monday evening before drafting the letter and returning the on-line survey.

In all other respects I am very happy with the car and the service received.

I see that the car I traded in is up for auction with Merlin.

I am not sure at this stage what the resolution will be. I like the spec and colour and the extras fitted.

The posts here and the other thread would have points where I would be disadvantaged or not disadvantaged as a result of the process.

The main issues for me at the moment are:-

1. The treatment of cars by the hire company staff, high revs when cold etc...
The car manual talks about not using some of the features of the car such as launch control when the engine is new. I would be worried about the long term stress on the engine / gearbox.

2. The regular washing with brush washes and the impact on it.

3. There are a couple of rattles and in the rear seating area which could be easily repaired.

4. Worry about future trade in values if its history as a rental car comes against it, there are various figures for this in the UK.

To sort out the issue.

1. Some sort of extended warranty and perhaps the enhanced maintenance package to cover wear and tear on the brakes etc.

2. Not sure about the washing

3. Have a look at the rattles and repair them

4. Give some discount in lieu of loss of future value say 10%. As the last poster said. This is the nub of the issue, is it worth less, if not why did the salesperson conceal the fact.

From my discussions with the sales person, he seemed to have many years experience across a number of marques, so he would have released what he had done in misrepresenting the car.




I will update you when I get further with the garage.

ytpe2r5bxkn0c1

dingding wrote: »

Hi,




The main issues for me at the moment are:-

1. The treatment of cars by the hire company staff, high revs when cold etc...
The car manual talks about not using some of the features of the car such as launch control when the engine is new. I would be worried about the long term stress on the engine / gearbox.

2. The regular washing with brush washes and the impact on it.

3. There are a couple of rattles and in the rear seating area which could be easily repaired.

4. Worry about future trade in values if its history as a rental car comes against it, there are various figures for this in the UK.

To sort out the issue.

1. Some sort of extended warranty and perhaps the enhanced maintenance package to cover wear and tear on the brakes etc.

2. Not sure about the washing

3. Have a look at the rattles and repair them

4. Give some discount in lieu of loss of future value say 10%. As the last poster said. This is the nub of the issue, is it worth less, if not why did the salesperson conceal the fact.

From my discussions with the sales person, he seemed to have many years experience across a number of marques, so he would have released what he had done in misrepresenting the car.




I will update you when I get further with the garage.

To be honest with you, most of the issues you list could be issues with a car from any previous owner, for example I know a man who changes his car every two years and put his car through a brush wash at least once a week and a young guy near me races his car from cold every morning. The suspicion of hard driving as a hire car doesn't negate that any previous owner could have abused the car. For every person who says a hire car is abused there is someone who says quite the opposite.

iamtony

Modern brush washes are better than manual washes now days. It's the old nylon ones that caused swirling. The new spounge bristles are fine.

L1011

iamtony wrote: »

Modern brush washes are better than manual washes now days. It's the old nylon ones that caused swirling. The new spounge bristles are fine.

Unless they've got piles of stones stuck in them, which I've seen before.

However, you'll see the damage immediately if there is any - its not something that'll appear later on.