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Requesting first debit card to new address

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  • 04-03-2018 5:04pm
    #1
    will1896528
    Registered Users Posts: 2 ✭


    I submitted a change of address form and received a text notification confirming my change of address. This occurred over a month ago. I am still waiting on my card but I am now wondering if I have to request the card in some way. 
    If you would be able to help in anyway, it would be greatly appreciated. 
    Will


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi Will,

    Thanks for your post.

    Yes you will need to request a new Debit card as when you update your postal address a new card would not automatically issue. However if your card is expiring a new card would issue, usually about two weeks before the end of your expiry month. You can request a new card through the Service Desk and the Order a New Debit Card option.

    Please let us know if there is anything else we can help you with.

    Thanks,
    Sarah


  • Options
    #3
    will1896528
    Registered Users Posts: 2 ✭will1896528


    When I go onto the service desk I only have the option of reordering a debit card, not order a new card. This is the first card I’ve had on this account.

    Will


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    #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi Will,

    Sorry in this instance you would need to send your message through the Ask a Question option on the Service Desk. An advisor can then order you a new card to your address.

    Thanks again,
    Sarah


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