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Cannot buy add-on says insufficient funds but I have credit

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  • 04-03-2018 8:57pm
    #1
    conor2469
    Registered Users Posts: 523 ✭✭✭


    I topped up via my eir web page using my debit card. My account has 38 euro credit. However when I go to buy the 30 euro 50GB data add-on it says I have insufficient funds in my account. Is there an issue with the site?


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    #2
    conor2469
    Registered Users Posts: 523 ✭✭✭conor2469


    Issue solved. It finally allowed me to buy the add-on, mustve been some error with the site not being able to see the credit in my account


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    #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    conor2469 wrote: »
    I topped up via my eir web page using my debit card. My account has 38 euro credit. However when I go to buy the 30 euro 50GB data add-on it says I have insufficient funds in my account. Is there an issue with the site?
    Hi conor2469 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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