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Unlock code and porting

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  • 07-03-2018 12:11pm
    #1
    Laura_A
    Registered Users Posts: 182 ✭✭


    Hi There, 

    I transferred my husbands phone over to my Eir bundled account (He was out of contract this month and have paid final bill) 

    I ordered him a bill pay phone with Eir and when i try to port the number online the sim card number that came with the phone is invalid. 

    Also need to request the unlock code for his previous phone which is now out of contract. 

    Have tried calling but keep getting put on hold for 45 minutes + and the the line goes dead. 

    can you help? 


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Laura_A wrote: »
    Hi There, 

    I transferred my husbands phone over to my Eir bundled account (He was out of contract this month and have paid final bill) 

    I ordered him a bill pay phone with Eir and when i try to port the number online the sim card number that came with the phone is invalid. 

    Also need to request the unlock code for his previous phone which is now out of contract. 

    Have tried calling but keep getting put on hold for 45 minutes + and the the line goes dead. 

    can you help? 
    Hi Laura_A ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    Laura_A
    Registered Users Posts: 182 ✭✭Laura_A


    Hey Thomas, 

    Sent you PMs yesterday and today and nothing back - can you please take a look ASAP? 

    I was charged this morning for a service i had cancelled as the number hadnt ported yet so i am paying Eir twice for the same service which I presume will be refunded! 


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Laura_A wrote: »
    Hey Thomas, 

    Sent you PMs yesterday and today and nothing back - can you please take a look ASAP? 

    I was charged this morning for a service i had cancelled as the number hadnt ported yet so i am paying Eir twice for the same service which I presume will be refunded! 
    I have responded to your PM.

    Thanks

    Thomas


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