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Waiting 9 days for fault to be looked at while no Internet or TV

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  • 07-03-2018 1:31pm
    #1
    RezwoK
    Registered Users Posts: 104 ✭✭


    Hey eir Reps

    Title says it all really - Logged fault 9 days ago and it hasn't been looked at. Landline phone works fine but Internet is gone and TV is gone. Fairly disappointed with eirs response at the moment to be honest! Can you escalate it please? 


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    RezwoK wrote: »
    Hey eir Reps

    Title says it all really - Logged fault 9 days ago and it hasn't been looked at. Landline phone works fine but Internet is gone and TV is gone. Fairly disappointed with eirs response at the moment to be honest! Can you escalate it please? 
    Hi RezwoK, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    I've received your PM and will come back to you soon. 

    Thanks 

    Tracey 


  • Options
    #3
    RezwoK
    Registered Users Posts: 104 ✭✭RezwoK


    Thanks Tracey :D


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    RezwoK wrote: »
    Thanks Tracey :D
    No problem. 

    I've responded to your PM there now :)

    Thanks 

    Tracey 


  • Options
    #5
    RezwoK
    Registered Users Posts: 104 ✭✭RezwoK


    Quick Update.

    Fault was fixed today after 14 days without TV and Internet.

    It would be easy to point fingers and complain further however The Reps here (specifically Tracey) was great and without Traceys’ intervention I think I’d be still waiting.

    Thank you Tracey, I really appreciate all you’ve done :) Hope your hard work is recognized!

    Peace out


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    RezwoK wrote: »
    Quick Update.

    Fault was fixed today after 14 days without TV and Internet.

    It would be easy to point fingers and complain further however The Reps here (specifically Tracey) was great and without Traceys’ intervention I think I’d be still waiting.

    Thank you Tracey, I really appreciate all you’ve done :) Hope your hard work is recognized!

    Peace out
    I'm delighted to hear this, I'm glad I could help.

    Thanks for the positive feedback, have a nice day :)

    Thanks 

    Tracey 


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