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Direct debit cancellation form - redundant info

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  • 07-03-2018 10:56pm
    #1
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭


    Why does the online direct debit cancellation form ask my name and mobile number?  Surely your online banking system can tell who is logged in!


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Red Alert wrote: »
    Why does the online direct debit cancellation form ask my name and mobile number?  Surely your online banking system can tell who is logged in!


    Hi Red Alert,

    Thanks for your post.

    We would have these fields in our Online Direct Debit cancellation form, and not have them pre-filled, to ensure that you do not select to cancel the direct debit in error. We'll certainly forward your feedback in relation to this to our Online team.

    Thanks,
    Sarah


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