VF PAYG "Data User Plan" 15Gb/unlimited calls/texts €20/28 days

honda boi

Rang yesterday evening for the missus and sim arrived this afternoon.
Popped sim in and no signal yet,looks like gotta wait for the porting to finish.
Props to Vodafone on very quick delivery of less than a day!

lenoude

Got my SIM this morning and number ported about an hour ago.

Registered the number and got the E10 credit. Plan hasn't kicked in so I went onto Live Chat and they gave 50 mins and 500mb. It doesn't show as being applied on my account, but I did get a text about it being added.

Bit tight because I'm going out tomorrow evening so gonna need my data. Was trying to call customer service to see if they might up it. When I call 1747 the system then says that it's just for bill pay customers? Tried the other number but no joy.

Any ideas?

Cheers

PenguinMan

Does anyone on Vodafone know if you can use the excess credit to pay for Office 365 through the One Drive app?

DopeTech

PenguinMan wrote: »

Does anyone on Vodafone know if you can use the excess credit to pay for Office 365 through the One Drive app?

You can

PenguinMan

Sir Dosser wrote: »

You can

Thanks for that. Anybody know if the sales team are there on weekends?

DopeTech

PenguinMan wrote: »

Thanks for that. Anybody know if the sales team are there on weekends?

Monday to Friday 9-5 afaik.

dodzy

corks finest wrote: »

Should get a free month also,plus an extra 20 GB during the free month,I also spoke to Saoirse who passed me onto her male colleague

She was a fool, so was Ryan and some other guy. They all appear to not have a fckng clue really. Promise one thing, don’t deliver; “em, ah, Al be back in a manat, I’ll give you a call back, blah blah bla”....to be honest, they all sound like a pack of trainees.

The only consistent thing they all say is that you definitely cannot get it as an existing VF customer, bill or PAYG. So a port out and back is required. I’m just there (I hope). Port back complete, Sim active, free 10€ credit applied as a tide over, now just to get the bloody plan.

DopeTech

dodzy wrote: »

She was a fool, so was Ryan and some other guy. They all appear to not have a fckng clue really. Promise one thing, don’t deliver; “em, ah, Al be back in a manat, I’ll give you a call back, blah blah bla”....to be honest, they all sound like a pack of trainees.

The only consistent thing they all say is that you definitely cannot get it as an existing VF customer, bill or PAYG. So a port out and back is required. I’m just there (I hope). Port back complete, Sim active, free 10€ credit applied as a tide over, now just to get the bloody plan.

Activations team are Monday-Friday as far as I remember.

Atlantic Dawn

Mr.S wrote: »

Just to be clear...you can only get this plan by ringing up!? What's the difference between this and the Vodafone X weekend plan that gives you more data for the same price?

Vodafone X doesn't give you unlimited calls is probably the main difference.

corks finest

Atlantic Dawn wrote: »

Vodafone X doesn't give you unlimited calls is probably the main difference.

Plus 20 GB as akin to 15, and Spotify for e5

Seapoint

What's the delivery times on sim cards?

We ordered two cards on Weds evening and they still haven't arrived. Dublin

deep1

Seapoint wrote: »

What's the delivery times on sim cards?

We ordered two cards on Weds evening and they still haven't arrived. Dublin

Most cases, next day!

honda boi

Having an issue with the missuss account
Sim arrived and number ported yesterday.
Downloaded the app ,got the free€10 and rang today and got free minutes,calls and data for the mean time.
While out and about her internet stopped working.
Checked the app and the €10 is gone and the data add on not touched.
Got onto support and there saying that the phone has been used as a hotspot. This phone has never been used as a hotspot.
Basically support telling me to f**k off computer says " no" attitude.

DopeTech

honda boi wrote: »

Having an issue with the missuss account
Sim arrived and number ported yesterday.
Downloaded the app ,got the free€10 and rang today and got free minutes,calls and data for the mean time.
While out and about her internet stopped working.
Checked the app and the €10 is gone and the data add on not touched.
Got onto support and there saying that the phone has been used as a hotspot. This phone has never been used as a hotspot.
Basically support telling me to f**k off computer says " no" attitude.

It's using the hs apn. You need to delete this and set it to use the live.vodafone.com apn.

honda boi

Sir Dosser wrote: »

It's using the hs apn. You need to delete this and set it to use the live.vodafone.com apn.

Just checked it there and yep that APN was selected!!
Would there be any use in going to support again?
She never touched the APN ,it seems that APN was automatically selected

DopeTech

honda boi wrote: »

Just checked it there and yep that APN was selected!!
Would there be any use in going to support again?
She never touched the APN ,it seems that APN was automatically selected

You can try but they always just blame the user despite it selecting itself.

honda boi

Sir Dosser wrote: »

You can try but they always just blame the user despite it selecting itself.

Great, she lost free money so
Will give support a go in awhile and see what happens.
Very odd how the sim selected the hs APN

Frank_1969

Got a call from Vodafone sales on Wednesday morning, offering me this deal with the first month free.Recieved SIM card Thursday.Activated and ported over from Lycamobile on Thursday evening.Rang support,got 100 minutes,100 texts and 1gb of data until plan is activated.Installed My Vodafone app, balance is 37 cents..Just wondering how long does it take to get the plan and €20 onto my account?

deep1

Frank_1969 wrote: »

Got a call from Vodafone sales on Wednesday morning, offering me this deal with the first month free.Recieved SIM card Thursday.Activated and ported over from Lycamobile on Thursday evening.Rang support,got 100 minutes,100 texts and 1gb of data until plan is activated.Installed My Vodafone app, balance is 37 cents..Just wondering how long does it take to get the plan and €20 onto my account?

Most cases 48 hours, guessing your should be on Monday evening now.

DopeTech

Frank_1969 wrote: »

Got a call from Vodafone sales on Wednesday morning, offering me this deal with the first month free.Recieved SIM card Thursday.Activated and ported over from Lycamobile on Thursday evening.Rang support,got 100 minutes,100 texts and 1gb of data until plan is activated.Installed My Vodafone app, balance is 37 cents..Just wondering how long does it take to get the plan and €20 onto my account?

Answer is on about every page of this thread but if reading is too much effort then usually 2-3 working days.

Ten Pin

Just checked it there and yep that APN was selected!!
Would there be any use in going to support again?
She never touched the APN ,it seems that APN was automatically selected

Is it allowing deletion of HS APN? It's unusual for non tethering to select that APN.

Get back on to support and ask/tell them to delete the HS APN because you're not tethering so it must be a fault on their end. That will also help you in that you should still be able to tether through the LIVE APN (unless it's an IPhone).

honda boi

Ten Pin wrote: »

What make/model/operating system?
Iphones select their own APN automatically.
Is it allowing deletion of HS APN?

Xiaomi redmi 3.
Mui operating system.
I think so it allowed me to select the other APN.
I'd say it could be deleted ,I'll have a check later

Ten Pin

There's something about MIUI and tethering, even if it allows APNs to be edited/deleted, it might still do it's own thing and cause problems.

honda boi

Ten Pin wrote: »

There's something about MIUI and tethering, even if it allows APNs to be edited/deleted, it might still do it's own thing and cause problems.

Wouldn't mind but she never used hotspot before.
It seems that APN was selected by default.
Her data only started working and going off her data allowance when I selected the live APN.

01902

Who do I speak to about the free minutes and data until the plan kicks in? Live chat said no.

corks finest

Seapoint wrote: »

What's the delivery times on sim cards?

We ordered two cards on Weds evening and they still haven't arrived. Dublin

Should be there already

corks finest

01902 wrote: »

Who do I speak to about the free minutes and data until the plan kicks in? Live chat said no.

1747,,,, although AFAIK live chat sorted some ppl

henke

Got ported over Tuesday evening and called Wednesday for free allowance to tie me over. Still no sign of plan showing up. Should I try 1747 or the 1850 number on Monday if it still doesn't show I'd imagine it should be on by now?

eoinfitzokk

honda boi wrote: »

Wouldn't mind but she never used hotspot before.
It seems that APN was selected by default.
Her data only started working and going off her data allowance when I selected the live APN.

Vodafone Reps are useless when it comes to this. The tethering charge is extreme and unwarranted as the data does not cost anywhere near this. Secondly the application of the charge is questionable as Vodafone provide the APNs and if it is automatic them how is it the users fault?

If you do actually tether, which is allowed through live APN, the only solution is to not have any credit so you cannot be charged unknowingly. This is even more so for Xiaomi and iPhone smartphones were APNs can be automatically selected.

corks finest

henke wrote: »

Got ported over Tuesday evening and called Wednesday for free allowance to tie me over. Still no sign of plan showing up. Should I try 1747 or the 1850 number on Monday if it still doesn't show I'd imagine it should be on by now?

Took me minimum of 3 days,do I wouldn't panic yet,keep the phone on, VF will kick in

Seapoint

corks finest wrote: »

Should be there already

That's what I thought!

bromley52

The Do it Later app has been updated to allow for custom scheduling of texts. Should come in handy for the unlimited talk text.

leex

Called them yesterday to port a 4th family member number around 4.30pm. There was no issue getting the offer and the sales person even suggested the package I was looking for before I had a chance to request it.

corks finest

leex wrote: »

Called them yesterday to port a 4th family member number around 4.30pm. There was no issue getting the offer and the sales person even suggested the package I was looking for before I had a chance to request it.

Take up gambling

loyatemu

Rang them on Friday, the guy I got through to was northern and had no problem putting me on the plan, SIM arrived yesterday morning, number ported in the afternoon and I was able to sign up to MyVodafone just now & got €10 free credit. Just have to wait for the offer to appear now (I think?)

dodzy

loyatemu wrote: »

Rang them on Friday, the guy I got through to was northern and had no problem putting me on the plan, SIM arrived yesterday morning, number ported in the afternoon and I was able to sign up to MyVodafone just now & got €10 free credit. Just have to wait for the offer to appear now (I think?)

Yep, just to wait now. I’m on day 5. Have been onto them several times. Got another free 20 Topup yesterday to tide me over.

corks finest

dodzy wrote: »

loyatemu wrote: »

Rang them on Friday, the guy I got through to was northern and had no problem putting me on the plan, SIM arrived yesterday morning, number ported in the afternoon and I was able to sign up to MyVodafone just now & got €10 free credit. Just have to wait for the offer to appear now (I think?)

Yep, just to wait now. I’m on day 5. Have been onto them several times. Got another free 20 Topup yesterday to tide me over.

They lovvvvve you

corks finest

dodzy wrote: »

loyatemu wrote: »

Rang them on Friday, the guy I got through to was northern and had no problem putting me on the plan, SIM arrived yesterday morning, number ported in the afternoon and I was able to sign up to MyVodafone just now & got €10 free credit. Just have to wait for the offer to appear now (I think?)

Yep, just to wait now. I’m on day 5. Have been onto them several times. Got another free 20 Topup yesterday to tide me over.

They lovvvvve you,reckon you'll be sorted today,or else something wrong bigtime

downtheroad

Called today and got signed up, sim should arrive tomorrow I was told. Hopefully will be up and running mid next week.

lenoude

Ported over last Friday.

Was able to call Saturday to customer service to get an allowance to tide me over.

Offer still hasn't applied so I'm gonna need to get onto them again for another allowance.

leex

4th family member ported this week. Called on Monday at 4.30pm, had the SIM on Tuesday morning.

Port took place around 5pm on Tuesday. I called customer services immediately and said I was waiting on Sales offer and needed some interim credit - received 2gb data, 100 texts and 100mins. Registered online and received 10euro credit also.

loyatemu

plan finally activate this morning - no free month though

enabled the "Live" APN on my phone - results are pretty disappointing (I'm in Dublin city centre, phone says it's on 4G):

dodzy

Still not activated. Another 2gb data credited to my account. They can keep this up as long as they want at this rate.

DopeTech

dodzy wrote: »

Still not activated. Another 2gb data credited to my account. They can keep this up as long as they want at this rate.

That's madness. On Monday call the sales team again and see if they can contact the activations team when you are on the phone.

DopeTech

dodzy wrote: »

Still not activated. Another 2gb data credited to my account. They can keep this up as long as they want at this rate.

That's madness. On Monday call the sales team again and see if they can contact the activations team when you are on the phone.

Dublinstiofán

I switched over on Tuesday. Still no sign of the plan activating. Got 1GB of Data 100mins and 100texts to hold me over.

dodzy

Sir Dosser wrote: »

That's madness. On Monday call the sales team again and see if they can contact the activations team when you are on the phone.

Yep, it’s pretty poor by VF standards IMO. That said, I was skimming through boards the other night and came across a thread where a fellow boardsie was terminally ill. This really does pale into insignificance. It’ll happen when it happens. It’ll not be affecting my weekend; that’s for sure.

Dublinstiof107095841 wrote:

I switched over on Tuesday. Still no sign of the plan activating. Got 1GB of Data 100mins and 100texts to hold me over.

just ring them up. You’ll get manilla customer service. Explain that you’re waiting on DUP to activate. You’ll get free data to tide you over.

Dublinstiofán

dodzy wrote: »

just ring them up. You’ll get manilla customer service. Explain that you’re waiting on DUP to activate. You’ll get free data to tide you over.

Stop sure I rang them 3 times. They keep telling me wait 72 hours. I’m not sure which 72 hours they’re talking about. Maybe it’s a period of 72 hours next week?!

corks finest

loyatemu wrote: »

plan finally activate this morning - no free month though

enabled the "Live" APN on my phone - results are pretty disappointing (I'm in Dublin city centre, phone says it's on 4G):

I'm in the sticks, regularly get up to 70 mb,lowest I got was 14

dodzy

Dublinstiof107096063 wrote:

Stop sure I rang them 3 times. They keep telling me wait 72 hours. I’m not sure which 72 hours they’re talking about. Maybe it’s a period of 72 hours next week?!

Well guess what, just looked at my VF app there this morning and there she was: the student offer on my screen. Still not active though. But I’ve over 3GB of data and a shed load of calls and texts that I’ve picked up over a few calls - (the manilla crew don’t hesitate to load your account by the way), so I’m well covered. Looks like the wheels are turning though.