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Email address for eir fraud department

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  • 12-03-2018 2:04pm
    #1
    180567
    Registered Users Posts: 88 ✭✭


    Hello. I wonder if you might be able to give me a email address for your fraud department, or a general email address for your security department. I'm not a customer, but need to notify them of something that could be a fraudulent activity - someone setting up a account with a false address. Thanks


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    180567 wrote: »
    Hello. I wonder if you might be able to give me a email address for your fraud department, or a general email address for your security department.  I'm not a customer, but need to notify them of something that could be a fraudulent activity - someone setting up a account with a false address.   Thanks
    Hi 180567, 

    I'm afraid they have no direct email contact, if you contact our customer care team on 1901 they will be able to take the details from you and forward them onto them. They can advise you on all. 

    Thanks

    Tracey 


  • Options
    #3
    180567
    Registered Users Posts: 88 ✭✭180567


    eir: Tracey wrote: »
    Hi 180567, 

    I'm afraid they have no direct email contact, if you contact our customer care team on 1901 they will be able to take the details from you and forward them onto them. They can advise you on all. 

    Thanks

    Tracey 

    I'm not one of your customers , and I don't have a landline. That's what I am trying to explain to you. We're receiving bills addressed to our house to someone we have never heard of. We don't have any fixed landline. Can you give me Any eir email address we can notify your company of this to. We want to warn your company of a fraudulent activity, and also protect ourselves from your company at some point trying to seek payment for these bills.


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    180567 wrote: »
    eir: Tracey wrote: »
    Hi 180567, 

    I'm afraid they have no direct email contact, if you contact our customer care team on 1901 they will be able to take the details from you and forward them onto them. They can advise you on all. 

    Thanks

    Tracey 

    I'm not one of your customers , and I don't have a landline.   That's what I am trying to explain to you. We're receiving bills addressed to our house to someone we have never heard of.  We don't have any fixed landline.   Can you give me Any eir email address we can notify your company of this to.  We want to warn your company of a fraudulent activity, and also protect ourselves from your company at some point trying to seek payment for these bills.
    Ok no problem. 

    Feel free to PM me the details you have and I'll look into this for you. 

    Thanks 

    Tracey 


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