How long to wait for a connection?

pajoguy

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible. Ac no. <removed>

Regards

pajoguy

pajoguy wrote: »

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible. Ac no. <removed>

Regards

Hi there,

Still awaiting a reply.

eir: Tracey

pajoguy wrote: »

pajoguy wrote: »

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

Regards

Hi there,

Still awaiting a reply.

Hi pajoguy, 

Thanks for getting in touch with us here. 

The system will automatically remove your account details for data protection purposes. 

Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

pajoguy

eir: Tracey wrote: »

pajoguy wrote: »

pajoguy wrote: »

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

Regards

Hi there,

Still awaiting a reply.

Hi pajoguy, 

Thanks for getting in touch with us here. 

The system will automatically remove your account details for data protection purposes. 

Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

PM sent

Thanks

eir: Tracey

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

pajoguy wrote: »

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

Regards

Hi there,

Still awaiting a reply.

Hi pajoguy, 

Thanks for getting in touch with us here. 

The system will automatically remove your account details for data protection purposes. 

Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

PM sent

Thanks

Thanks. 

I've responded to your PM.

Thanks

Tracey 

pajoguy

eir: Tracey wrote: »

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

pajoguy wrote: »

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

Regards

Hi there,

Still awaiting a reply.

Hi pajoguy, 

Thanks for getting in touch with us here. 

The system will automatically remove your account details for data protection purposes. 

Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

PM sent

Thanks

Thanks. 

I've responded to your PM.

Thanks

Tracey 

Thanks Tracey I have read your PM.

I cannot understand how the sales agent tells me on the phone that everything is gone through for me and I only have a wait of 4-5 days and over a week later the order has " generated an error on the system" . I received an email with my account no. on thursday stating that if my order requires installation, eir will be in touch shortly by email or text to confirm appointment. I switched from another provider for better service. Extremely disappointed.

eir: Tracey

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

pajoguy wrote: »

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.
Regards

Hi there,

Still awaiting a reply.

Hi pajoguy, 

Thanks for getting in touch with us here. 

The system will automatically remove your account details for data protection purposes. 

Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

PM sent

Thanks

Thanks. 

I've responded to your PM.

Thanks

Tracey 

Thanks Tracey I have read your PM.

I cannot understand how the sales agent tells me on the phone that everything is gone through for me and I only have a wait of 4-5 days and over a week later the order has " generated an error on the system" . I received an email with my account no. on thursday stating that if my order requires installation, eir will be in touch shortly by email or text to confirm appointment. I switched from another provider for better service. Extremely disappointed.

I completely understand your frustration here. 

The agent wouldn't have been aware that this issue would occur when placing the order, this only happened after the order was in place. 

This is being investigated and will be resolved as soon as possible. 

I'm sorry it's not better news. 

Thanks

Tracey 

pajoguy

eir: Tracey wrote: »

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

pajoguy wrote: »

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

Regards

Hi there,

Still awaiting a reply.

Hi pajoguy, 

Thanks for getting in touch with us here. 

The system will automatically remove your account details for data protection purposes. 

Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

PM sent

Thanks

Thanks. 

I've responded to your PM.

Thanks

Tracey 

Thanks Tracey I have read your PM.

I cannot understand how the sales agent tells me on the phone that everything is gone through for me and I only have a wait of 4-5 days and over a week later the order has " generated an error on the system" . I received an email with my account no. on thursday stating that if my order requires installation, eir will be in touch shortly by email or text to confirm appointment. I switched from another provider for better service. Extremely disappointed.

I completely understand your frustration here. 

The agent wouldn't have been aware that this issue would occur when placing the order, this only happened after the order was in place. 

This is being investigated and will be resolved as soon as possible. 

I'm sorry it's not better news. 

Thanks

Tracey 

Tracey,

Thanks for your help.

eir: Tracey

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

eir: Tracey wrote: »

pajoguy wrote: »

pajoguy wrote: »

Hi there,

I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

Regards

Hi there,

Still awaiting a reply.

Hi pajoguy, 

Thanks for getting in touch with us here. 

The system will automatically remove your account details for data protection purposes. 

Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

PM sent

Thanks

Thanks. 

I've responded to your PM.

Thanks

Tracey 

Thanks Tracey I have read your PM.

I cannot understand how the sales agent tells me on the phone that everything is gone through for me and I only have a wait of 4-5 days and over a week later the order has " generated an error on the system" . I received an email with my account no. on thursday stating that if my order requires installation, eir will be in touch shortly by email or text to confirm appointment. I switched from another provider for better service. Extremely disappointed.

I completely understand your frustration here. 

The agent wouldn't have been aware that this issue would occur when placing the order, this only happened after the order was in place. 

This is being investigated and will be resolved as soon as possible. 

I'm sorry it's not better news. 

Thanks

Tracey 

Tracey,

Thanks for your help.

No problem. 

I'm sorry I am unable to assist further. 

Thanks 

Tracey