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Leupay

sohappy · 2018-03-14 08:50:44

I have a leupay prepay credit card, (mastercard) there was a unauthorised online transaction on the 25th of feburary for 14 usd, leupay spotted it and immediately cancelled the card but the transaction went through and my account was debited, i contacted by phone straight away and a number of times by email and get the…

14-03-2018 9:50am

#1

sohappy

Registered Users Posts: 665 ✭✭✭

Join Date: July 2004

Posts: 410

I have a leupay prepay credit card, (mastercard) there was a unauthorised online transaction on the 25th of feburary for 14 usd, leupay spotted it and immediately cancelled the card but the transaction went through and my account was debited, i contacted by phone straight away and a number of times by email and get the reply that support is dealing with it, Now I get an email from them saying they had tried to contact me and couldent and will close the case, I replied again saying their I was not happy with the service and could they please deal with the issue, It dosent inspire confidence in lepay,
Is there a proper procedure for me to follow here as leupay dont seem interested?

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