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Still waiting and waiting and waiting for a pre-pay card

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  • 14-03-2018 12:55pm
    #1
    FandangoRanger
    Registered Users Posts: 12 ✭


    We first contacted Electric Ireland 6 November 2017 when we moved in. We were given our pre-pay number and promised a card by post. I have since contacted you several times and have received more empty promises. The last email from your side was dated 22 February with a promise of a card in 3 to 5 working days. Apparently someone down the line of command is not getting the message, as it seems impossible for this issue to have fallen through the cracks on so many occasions. Is it carelessness or is an employee consistently dropping the ball.

    Here's my tracking number for what it's worth:



    [font=arial, sans-serif]Thanks for your email. Your tracking number is {IrecNo:[408636231]}.[/font]


Comments

  • Options
    #2
    Electric Ireland: Brige B
    Closed Accounts Posts: 82 ✭✭Electric Ireland: Brige B


    Hi FandangoRanger,

    We're sorry to read this.

    For us to look into this in more detail for you, could you please provide us with the following details, by private message?
    • Your full name
    • Your address
    • Your account number
    • Your contact telephone number or date of birth
    • Confirmation you are the account holder (Yes/No)
    We can then look into this for you.

    Thanks,
    Brige


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