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Landline stopped working since install

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  • 14-03-2018 6:25pm
    #1
    Antibac
    Registered Users Posts: 1,101 ✭✭✭


    I got Eir installed on Monday & landline isnt working since


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    #2
    Ten Pin
    Registered Users Posts: 2,836 ✭✭✭Ten Pin


    Is it a new fibre line or existing copper line?


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    #3
    Antibac
    Registered Users Posts: 1,101 ✭✭✭Antibac


    I’ve no idea. Houses are here about 12 years. How do I find it out? Someone mentioned to me that a standard phone doesn’t work as the landline is connected to the modem


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    #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Antibac wrote: »
    I’ve no idea. Houses are here about 12 years. How do I find it out? Someone mentioned to me that a standard phone doesn’t work as the landline is connected to the modem
    Hi Antibac,

    I'm sorry to hear this. For the quickest resolution I would recommend contacting a member of our webchat Technical support team by clicking on the below link and they will assist you further.

    https://www.eir.ie/chatnow/techsupport/


    Thanks,

    Sarah


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    #5
    Antibac
    Registered Users Posts: 1,101 ✭✭✭Antibac


    Hi Sarah

    I’ve tried this option multiple times & they end the chat


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    #6
    Antibac
    Registered Users Posts: 1,101 ✭✭✭Antibac


    I am also unable to log into my eir. It just keeps saying oops sorry something went wrong


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    #7
    Antibac
    Registered Users Posts: 1,101 ✭✭✭Antibac


    eir: Sarah wrote: »
    Hi Antibac,

    I'm sorry to hear this. For the quickest resolution I would recommend contacting a member of our webchat Technical support team by clicking on the below link and they will assist you further.

    https://www.eir.ie/chatnow/techsupport/


    Thanks,

    Sarah

    Tried them again Sarah. Same thing they just logged out when resetting modem wouldnt work


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    #8
    VeeEmmy
    Registered Users Posts: 278 ✭✭VeeEmmy


    If the installer connected your phone line to the modem, then most likely, you have the fibre, VOBB (voice over Broadband) connection instead of copper.  That didn't work well for me either when it was installed in error.  If your phone is connected to the little white box on the wall, it's likely the copper connection (note for future: would still work even when there's a power outage, unlike VOBB).


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    #9
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Antibac wrote: »
    eir: Sarah wrote: »
    Hi Antibac,

    I'm sorry to hear this. For the quickest resolution I would recommend contacting a member of our webchat Technical support team by clicking on the below link and they will assist you further.

    https://www.eir.ie/chatnow/techsupport/


    Thanks,

    Sarah

    Tried them again Sarah. Same thing they just logged out when resetting modem wouldnt work
    Hi Antibac,

    If you could PM me with the account details I will look into this for you.

    Thanks,

    Sarah


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