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Getting someone else's bill in post

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  • 15-03-2018 10:33am
    #1
    ChrisMcCauley
    Registered Users Posts: 235 ✭✭


    I think I might be getting details from someone else's bill.  It's my name and address on the bill but it isn't my mobile number and the charges aren't correct.  The online system shows the correct details and charges and the correct amount is being taken from my account but it looks like a billing problem.  

    No real problem to me but it might help you guys if someone messages me for more details.

    Chris


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    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Chris,

    Thanks for getting in touch.

    If you would like to PM me with the full name, account number and email address I will look into this for you.

    If you could also include your mobile number and the mobile number that appears on bill that would be great.

    Thanks a million,

    Sarah


  • Options
    #3
    ChrisMcCauley
    Registered Users Posts: 235 ✭✭ChrisMcCauley


    PM sent, sorry for the delay on this


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    ChrisMcCauley wrote: »
    I think I might be getting details from someone else's bill.  It's my name and address on the bill but it isn't my mobile number and the charges aren't correct.  The online system shows the correct details and charges and the correct amount is being taken from my account but it looks like a billing problem.  

    No real problem to me but it might help you guys if someone messages me for more details.

    Chris
    Hi ChrisMcCauley ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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    #5
    ChrisMcCauley
    Registered Users Posts: 235 ✭✭ChrisMcCauley


    eir: Thomas wrote: »
    ChrisMcCauley wrote: »
    I think I might be getting details from someone else's bill.  It's my name and address on the bill but it isn't my mobile number and the charges aren't correct.  The online system shows the correct details and charges and the correct amount is being taken from my account but it looks like a billing problem.  

    No real problem to me but it might help you guys if someone messages me for more details.

    Chris
    Hi ChrisMcCauley ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    The account number is in the PM which I sent.

    Chris


  • Options
    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    ChrisMcCauley wrote: »
    eir: Thomas wrote: »
    ChrisMcCauley wrote: »
    I think I might be getting details from someone else's bill.  It's my name and address on the bill but it isn't my mobile number and the charges aren't correct.  The online system shows the correct details and charges and the correct amount is being taken from my account but it looks like a billing problem.  

    No real problem to me but it might help you guys if someone messages me for more details.

    Chris
    Hi ChrisMcCauley ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    The account number is in the PM which I sent.

    Chris
    Hi ChrisMcCauley,

    I am yet to receive a PM from yourself.

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks

    Thomas


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    #7
    ChrisMcCauley
    Registered Users Posts: 235 ✭✭ChrisMcCauley


    Hi Thomas,

    I pm'd Sarah as she requested.  I don't have the relevant info to hand at present.

    Chris


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    #8
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    ChrisMcCauley wrote: »
    Hi Thomas,

    I pm'd Sarah as she requested.  I don't have the relevant info to hand at present.

    Chris
    I have checked with Sarah and she does not have any messages from yourself.

    Once you have the required details, feel free to PM them to me and I would be happy to look into this for you.

    Thanks

    Thomas


  • Options
    #9
    ChrisMcCauley
    Registered Users Posts: 235 ✭✭ChrisMcCauley


    Hi,

    I PM'd you and checked that the message is in "sent items" - apparently boards.ie doesn't automatically store copies of outgoing emails unless you explicitly tell it to.

    The summary is that the bill being posted to me doesn't have usage info, has the wrong billing amount and the wrong account number.  It's not a big deal to me as the amount being debited from my account is the correct amount and is agreement with my.eir but there's something odd going on in your billing system.

    Chris


  • Options
    #10
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    ChrisMcCauley wrote: »
    Hi,

    I PM'd you and checked that the message is in "sent items" - apparently boards.ie doesn't automatically store copies of outgoing emails unless you explicitly tell it to.

    The summary is that the bill being posted to me doesn't have usage info, has the wrong billing amount and the wrong account number.  It's not a big deal to me as the amount being debited from my account is the correct amount and is agreement with my.eir but there's something odd going on in your billing system.

    Chris
    I have responded to your PM.

    Thanks

    Thomas


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