If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Same Day cancellation

eldamo · 2018-03-15 11:30:02

Hi, 6 months ago I signed up for 6 months mobile broadband. I only needed it for a fortnight, but it worked out about the same as PAYG. so I set a reminder for 5 months time to call up and cancel. I did so, I was told it was same day cancellation, I was told to call back today, the end of my contract. I did, it was agreed…

Options

15-03-2018 12:30pm

#1

eldamo

Registered Users Posts: 3,130 ✭✭✭

Join Date: August 2011

Posts: 3061

Hi,

6 months ago I signed up for 6 months mobile broadband. I only needed it for a fortnight, but it worked out about the same as PAYG. so I set a reminder for 5 months time to call up and cancel. I did so, I was told it was same day cancellation, I was told to call back today, the end of my contract. I did, it was agreed that it was cancelled, same day.
I then received what hopefully is an automated e-mail saying sorry you are leaving, your account will be cancelled in 30 days....
Please tell me that this is in error and all is cancelled now.

Please tell me who to PM my account details to.

Thanks,

Damien

0

Comments

Options
#2 15-03-2018 12:57pm
eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

Hi Damien,

If you could PM me with the account details I will look into this for you.

Thanks,

Sarah

0