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change address

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  • 15-03-2018 1:24pm
    #1
    necstandards
    Registered Users Posts: 190 ✭✭


    Am trying to change my address. Complete the online form & received letter today that told me to text a code to 50365. Did that and then get a msg back saying "You have used a keyword we do not recongnise. if you need help please click here www.bankofireland.com/selfservice. Thanks, BOI".

    This amazing link does not tell me what is the problem or how to fix it.. Please advise needs to be done to complete the address change. 


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    #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    necstandards wrote: »
    Am trying to change my address. Complete the online form & received letter today that told me to text a code to 50365. Did that and then get a msg back saying "You have used a keyword we do not recongnise. if you need help please click here www.bankofireland.com/selfservice. Thanks, BOI".

    This amazing link does not tell me what is the problem or how to fix it.. Please advise needs to be done to complete the address change. 

    Hi there,

    Thanks for your message.

    Can I ask if the letter you received asked you to put a word before or after the code that you texted to that number and if there was there any capitals or symbols within your text message?

    Thanks again,
    Darren.


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