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Changed bill, number no longer active on EIR site?

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  • 15-03-2018 1:40pm
    #1
    MilfordBud
    Registered Users Posts: 176 ✭✭


    Hi,

    I changed by Eir bill last month and when I go on to the eir.ie site now to view my usage I can still log in with my old details but now it tells me my  "This number is no longer active". Any fix for this please?


Comments

  • Options
    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi MilfordBud,

    Did you change to another plan?

    If so can you PM me with your account details and I will look into this.

    Thanks,

    Sarah


  • Options
    #3
    MilfordBud
    Registered Users Posts: 176 ✭✭MilfordBud


    eir: Sarah wrote: »
    Hi MilfordBud,

    Did you change to another plan?

    If so can you PM me with your account details and I will look into this.

    Thanks,

    Sarah
    Hi, 

    Changed to a new plan yes.

    PMing you now.

    Thanks


  • Options
    #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Thanks a million,

    I will take a look and get back to you shortly.

    Sarah


  • Options
    #5
    Triton79
    Registered Users Posts: 1 ✭Triton79


    Hi Everyone,
    I have very similar situation.
    Changed my plan recently, my bills are coming like -€5.00 (minus five)??
    then tonight Ive got a txt message saying im around 80% of data allowance used.
    So I decided to log into my eir website to check whats going on, and then message:
    This number is no longer active.
    Can you sort this out for me please?


  • Options
    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Triton79 wrote: »
    Hi Everyone,
    I have very similar situation.
    Changed my plan recently, my bills are coming like -€5.00 (minus five)??
    then tonight Ive got a txt message saying im around 80% of data allowance used.
    So I decided to log into my eir website to check whats going on, and then message:
    This number is no longer active.
    Can you sort this out for me please?
    Hi Triton79 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    *If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas


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