Random land-line linked to my account

tara83

Hi there,

For the 2nd month running a random land-line account is being added to my overall account. I am receiving 2 bill notifications.

When I contacted last month, I was told this was a potential fraud issue and have yet to receive any responses despite reassurance that I would.

Where can I escalate the issue to?

Thanks

eir: Sarah

Hi tara83,

I'm sorry to hear this. If you could PM me with the full account details I will investigate this for you.

Thanks,

Sarah

tara83

PM sent

eir: Sarah

Thanks a million,

I will get back to you soon.

Sarah

tara83

eir: Sarah wrote: »

Thanks a million,

I will get back to you soon.

Sarah

Hi Sarah

Still waiting on an update?

Thanks

eir: Thomas

tara83 wrote: »

eir: Sarah wrote: »

Thanks a million,

I will get back to you soon.

Sarah

Hi Sarah

Still waiting on an update?

Thanks

Hi tara83 ,

Sarah is not in today.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Odyssey 2005

3 weeks....and no contact in a potential case of fraud.:):).
What a joke of a company. You'd soon hear from them if you owed them money.

MFlack2012

Odyssey 2005 wrote: »

3 weeks....and no contact in a potential case of fraud.:):).
What a joke of a company. You'd soon hear from them if you owed them money.

I'm still waiting to hear since Nov 17 on a definite fraud! :)Good luck.

Odyssey 2005

For communication companies Eir and Vidaphone are not covering themselves in glory on Boards,,in the simplest of communication skills.!!

tara83

Still not resolved!!!

percy212

I am still getting bill notifications for an account I CLOSED a year ago. Good luck!

Odyssey 2005

tara83 wrote: »

Still not resolved!!!

Absolutely shocking.

I'd be contacting comreg and seeking advice there. All these hams on "talk to" on boards seem to be as useless as an ashtray on a motorbike.

MFlack2012

[font=Verdana,Arial,Helvetica,sans-serif]I had money deducted from my bank account last November 2017 for an Eir account. I do not have an eir account. My bank refunded me my money but after weeks of calls to Eir (Where I was told they couldn't talk to me if I didn't have an eir account number!), they finally admitted it was fraud. I reported the issue to Comreg, Gardai, my bank. Still an ongoing issue. Have written to Eir four times, emailed, called etc and no response. Gardai don't want to do anything as my 'money was refunded'. FSPO are investigating AIB's side of things but there doesn't seem to be any recourse for Eir. They seem to be allowed to do this and nothing happens. I hope you have more luck![/font]

tara83

Still ongoing. I would have thought with GDPR regulations in place there would be more concern about sending personal information to the wrong recipient but it seems not