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Online Order Turn Around

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  • 18-03-2018 6:56pm
    #1
    MommySquish
    Registered Users Posts: 163 ✭✭


    I placed on order online this afternoon 18th March (roughly 4pm). I immediately got the message that I would receive an email 'shortly'. I haven't about 2 hours later, the money has been taken from my account and no order number.

    I tried contacting the chat department and was told to contact some email dept. and then wait for their answer.

    Wondering how long a web order usually takes as I can't find the answer anywhere.


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    MommySquish wrote: »
    I placed on order online this afternoon 18th March (roughly 4pm). I immediately got the message that I would receive an email 'shortly'. I haven't about 2 hours later, the money has been taken from my account and no order number.

    I tried contacting the chat department and was told to contact some email dept. and then wait for their answer.

    Wondering how long a web order usually takes as I can't find the answer anywhere.
    Hi MommySquish ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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