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Eir FTTH install failed

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  • 20-03-2018 8:55pm
    #1
    kevmartin01
    Registered Users Posts: 3 ✭


    Hello,

    I ordered FTTH with Eir last month. I was originally given an install date of 27th February. On the morning of the 27th, I received a phonecall from the KN installer saying that he wouldn't be coming to do the install because the fibre wasn't live at my address. There is a distribution point installed on my pole so I'm not sure what the problem was?
    I have had no contact from anyone at Eir since to arrange a new install date? Can a new install date be arranged now?
    Thanks


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    #2
    kennethrhcp
    Registered Users Posts: 276 ✭✭kennethrhcp


    kevmartin01 wrote: »
    Hello,

    I ordered FTTH with Eir last month. I was originally given an install date of 27th February. On the morning of the 27th, I received a phonecall from the KN installer saying that he wouldn't be coming to do the install because the fibre wasn't live at my address. There is a distribution point installed on my pole so I'm not sure what the problem was?
    I have had no contact from anyone at Eir since to arrange a new install date? Can a new install date be arranged now?
    Thanks
    you'll need to ring eir... very same happened to us & our order was deleted from their system after 1st failed call out. we had to reorder the package again.

    GL!


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    #3
    kevmartin01
    Registered Users Posts: 3 ✭kevmartin01


    kennethrhcp wrote: »
    you'll need to ring eir... very same happened to us & our order was deleted from their system after 1st failed call out. we had to reorder the package again.

    GL!

    Thanks. I had presumed they'd just reschedule the install for when they had the problem fixed.


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