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Topped up yesterday, Credit gone

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  • 21-03-2018 9:27am
    #1
    aaakev
    Registered Users Posts: 3,088 ✭✭✭


    Hi Eir, i topped up my daughters phone yesterday morning at around this time and this morning all but 11c of her credit is gone. i have checked mobile data usage and it is 66mb since the 1st march. 

    can someone shed some light on where the credit has gone

    thank you


Comments

  • Options
    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi aaakev,

    Unfortunately we would be unable to access the account here as your daughter would need to contact customer care directly in order to confirm data protection.

    I would advise for her to give them a call on 1747 and they will be able to advise what the credit was used on.

    Thanks,

    Sarah


  • Options
    #3
    aaakev
    Registered Users Posts: 3,088 ✭✭✭aaakev


    Sorted, cheers


  • Options
    #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Good to hear. :)

    Sarah


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