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iPhone 7+ “sticking” on 3G since update

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  • 22-03-2018 10:05am
    #1
    Skedaddle
    Closed Accounts Posts: 777 ✭✭✭


    Could you please look into this:
    My iPhone 7+ is suddenly sticking on 3G. It's only finding 4G when toggle between 3G and 4G in the settings and it's perfect 4G reception.

    Did someone issue a new carrier file file of change something on the network as this never happened before. Also I've sent feedback to Apple.

    Carrier file is "Eir 31.0" and the phone is up-to-date, running iOS 11.2.6 (15D100)

    It's an unlocked phone and I've tried another carrier's SIM and 4G worked fine. So it's a problem on the network side or the carrier file.


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Skedaddle wrote: »
    Could you please look into this:
    My iPhone 7+ is suddenly sticking on 3G. It's only finding 4G when toggle between 3G and 4G in the settings and it's perfect 4G reception.

    Did someone issue a new carrier file file of change something on the network as this never happened before. Also I've sent feedback to Apple.

    Carrier file is "Eir 31.0" and the phone is up-to-date, running iOS 11.2.6 (15D100)

    It's an unlocked phone and I've tried another carrier's SIM and 4G worked fine. So it's a problem on the network side or the carrier file.
    Hi Skedaddle ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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