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Order not complete-money taken

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  • 22-03-2018 10:49am
    #1
    Crunchymomma
    Registered Users Posts: 1,178 ✭✭✭


    This morning I tried to order a new mobile online. The checkout screen froze at the end but the money has been taken from my account

    Rang customer service who informed me that contact with online sales is by email only and it can take up to 2 working days.

    This is an unacceptable timeline for me to be without both my money and the phone I have ordered


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Crunchymomma wrote: »
    This morning I tried to order a new mobile online. The checkout screen froze at the end but the money has been taken from my account

    Rang customer service who informed me that contact with online sales is by email only and it can take up to 2 working days.

    This is an unacceptable timeline for me to be without both my money and the phone I have ordered
    Hi Crunchymomma,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Have you received any confirmation regarding your order, I would be happy to look into this for you.

    Thanks 

    Thomas


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