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No Update On Order - Seriously Considering Cancelling

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  • 23-03-2018 3:24pm
    #1
    FCIM
    Registered Users Posts: 870 ✭✭✭


    I ordered Eir broadband and phone online at the start of this month. I received a number of emails asking for my UAN number and I responded in each case with my UAN number only to receive exactly the same email again a few days later.

    I phoned Eir to find out what the story was and they told me I had to get in contact online. I got in contact online and the online chat guy had serious difficulties even understanding what I was saying and kept telling me he thinks I'm a business (I've ordered for residential use only) and to phone the same people who told me to contact him in the first place.

    Considering I haven't even received your service yet this does not bode well at all and I am going to give Eir one final opportunity to sort this out before I cancel the order and ask my previous provider to reinstate my service.


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    #2
    grinder23
    Registered Users Posts: 191 ✭✭grinder23


    If your previous provider has already cancelled your service then you would be just ordering new from Eir and a Uan wouldn't be required as this is used to transfer your landline number and broadband service from one provider to another

    Maybe this is causing an issue?


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    #3
    FCIM
    Registered Users Posts: 870 ✭✭✭FCIM


    grinder23 wrote: »
    If your previous provider has already cancelled your service then you would be just ordering new from Eir and a Uan wouldn't be required as this is used to transfer your landline number and broadband service from one provider to another

    Maybe this is causing an issue?
    Sorry if I wasn't clear, my service with the other provider hasn't finished just yet, there's a couple of days to go.


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    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    FCIM wrote: »
    I ordered Eir broadband and phone online at the start of this month. I received a number of emails asking for my UAN number and I responded in each case with my UAN number only to receive exactly the same email again a few days later.

    I phoned Eir to find out what the story was and they told me I had to get in contact online. I got in contact online and the online chat guy had serious difficulties even understanding what I was saying and kept telling me he thinks I'm a business (I've ordered for residential use only) and to phone the same people who told me to contact him in the first place.

    Considering I haven't even received your service yet this does not bode well at all and I am going to give Eir one final opportunity to sort this out before I cancel the order and ask my previous provider to reinstate my service.
    Hi FCIM,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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