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Faulty screen on a mobile phone

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  • 25-03-2018 3:16pm
    #1
    amandstu
    Registered Users Posts: 3,659 ✭✭✭


    My phone's screen failed after a couple of weeks and I brought it back to the shop.

    I had not broken the screen myself and was very confident of a replacement.

    With one quick look at the screen they told me I must have broken it myself and when I looked it seemed obvious I must have,.

    The pattern visible on the screen (when I switched it on ) seemed to look like the glass was shattered but when I got home I could see it was not -no damage to the glass itself.

    This is just a dumb Nokia 150 that cost 40€ with a small screen .

    Is it possible for a user to break a screen without actually damaging the glass itself?

    Should I take the phone back to where I bought it or are they going to say that I must have sat on it or somehow put excessive pressure on the screen without actually breaking it?


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    #2
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    amandstu wrote: »
    Is it possible for a user to break a screen without actually damaging the glass itself?

    yes absolutely. and very common too.
    amandstu wrote: »
    Should I take the phone back to where I bought it or are they going to say that I must have sat on it or somehow put excessive pressure on the screen without actually breaking it?

    Screens break all the time. The cost of this phone is €40. It costs you nothing to go back the the point of purchase and tell them you reckon it broke by itself.
    Tell them you really dont think you caused it & see what reception you get.

    however bring €40 with you because chances are you will have to buy a replacement phone.


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    #3
    amandstu
    Registered Users Posts: 3,659 ✭✭✭amandstu


    Xterminator wrote: »
    yes absolutely. and very common too.



    Screens break all the time. The cost of this phone is €40. It costs you nothing to go back the the point of purchase and tell them you reckon it broke by itself.
    Tell them you really dont think you caused it & see what reception you get.

    however bring €40 with you because chances are you will have to buy a replacement phone.

    Thanks. Still ,if the pattern on the screen that is still visible seems to centre on a single point (similar to what it would look like if the glass was actually shattered) would that not indicate that I had applied strong pressure to that point somehow? (without noticing at the time)

    Would that be a common occurrence ? Would it be an indication of faulty manufacture?


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    #4
    stronglikebull
    Registered Users Posts: 477 ✭✭stronglikebull


    amandstu wrote: »
    Would it be an indication of faulty manufacture?

    No, everything you've said points to this being accidental damage, and not a manufacturing defect. Possibly keys or coins in your pocket, banging it against a desk or chair while walking past, etc. I've done that with a screen, just barely tapped against the corner of a desk, but the screen cracked inside. The outside plastic screen was fine, but the actual screen is glass and much more brittle.


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    #5
    amandstu
    Registered Users Posts: 3,659 ✭✭✭amandstu


    stronglikebull wrote: »
    No, everything you've said points to this being accidental damage, and not a manufacturing defect. Possibly keys or coins in your pocket, banging it against a desk or chair while walking past, etc. I've done that with a screen, just barely tapped against the corner of a desk, but the screen cracked inside. The outside plastic screen was fine, but the actual screen is glass and much more brittle.

    Thanks for clearing that up.


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